CSMS# 16-000753 - UPDATE - FDA system issues impacting ACE Cargo Release processing
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08/27/2016 04:22 PM EDT
Air Manifest
FDA Technical Issue Update and Notification of DFDT Contingency Plan Scenario 1
FDA continues to process inbound ACE entries intermittently. Entries containing foods are not processing while non-food entries are processing intermittently. Outbound messaging is being sent for entries that were successfully received by FDA.
FDA’s Division of Food Defense Targeting is currently unable to process entries due to the ongoing system issues. The Division of Food Defense Targeting will be operating under Prior Notice of Imported Food Contingency Plan Scenario 1. Please follow the instructions for Prior Notice given in CSMS #16-000752 – FDA system issues impacting ACE Cargo Release processing.
The technical issues will prevent submitters who filed via Automated Broker Interface (ABI) from receiving Prior Notice Confirmation (PNC)numbers and would prevent Customs Border Patrol (CBP) Officers from auto-checking the PNC for ABI filers. If prior notice has not already been submitted, ABI filers may decide to wait out the intermittent downtime if they determine that the timeliness of prior notice will not be adversely affected. Filers who choose this option should understand that they remain responsible under section 801(m) of the act and under the prior notice final rule for filing timely prior notice. ABI transmissions received by FDA during the downtime will be queued and processed once the maintenance is completed. PNC numbers will not be transmitted back to filers during the downtime.
Alternatively, filers may submit prior notice via PNSI, in which case the prior notice confirmation number must accompany the article of food (21 CFR 1.279(g)). If prior notice is submitted through PNSI, FDA and CBP recommend that the PNSI confirmation page, including the prior notice confirmation number and time stamp, be presented to CBP officers for cargo release. If the PNSI confirmation page is not presented, this may delay cargo release while the CBP officer, without being able to access OASIS, contacts FDA for verification of the prior notice confirmation number(s) and time of submission.
If prior notice has already been submitted via ABI/ACE prior to the interface intermittent outage, and confirmation has already been received, the submitter may proceed with prior notice using the standard process. If prior notice has already been submitted via ABI/ACE and confirmation has not been received prior to the intermittent interface outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers, at the time of cargo release, an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ABI/ACE.
FDA’s technical teams continue to investigate these issues.
Please continue to contact ACE_Support at ACE_Support@fda.hhs.gov or call toll free: 877-345-1101 or local/international: 571-620-7320 for ACE related questions.
Related CSMS No. 16-000752
FDA Technical Issue Update and Notification of DFDT Contingency Plan Scenario 1
FDA continues to process inbound ACE entries intermittently. Entries containing foods are not processing while non-food entries are processing intermittently. Outbound messaging is being sent for entries that were successfully received by FDA.
FDA’s Division of Food Defense Targeting is currently unable to process entries due to the ongoing system issues. The Division of Food Defense Targeting will be operating under Prior Notice of Imported Food Contingency Plan Scenario 1. Please follow the instructions for Prior Notice given in CSMS #16-000752 – FDA system issues impacting ACE Cargo Release processing.
The technical issues will prevent submitters who filed via Automated Broker Interface (ABI) from receiving Prior Notice Confirmation (PNC)numbers and would prevent Customs Border Patrol (CBP) Officers from auto-checking the PNC for ABI filers. If prior notice has not already been submitted, ABI filers may decide to wait out the intermittent downtime if they determine that the timeliness of prior notice will not be adversely affected. Filers who choose this option should understand that they remain responsible under section 801(m) of the act and under the prior notice final rule for filing timely prior notice. ABI transmissions received by FDA during the downtime will be queued and processed once the maintenance is completed. PNC numbers will not be transmitted back to filers during the downtime.
Alternatively, filers may submit prior notice via PNSI, in which case the prior notice confirmation number must accompany the article of food (21 CFR 1.279(g)). If prior notice is submitted through PNSI, FDA and CBP recommend that the PNSI confirmation page, including the prior notice confirmation number and time stamp, be presented to CBP officers for cargo release. If the PNSI confirmation page is not presented, this may delay cargo release while the CBP officer, without being able to access OASIS, contacts FDA for verification of the prior notice confirmation number(s) and time of submission.
If prior notice has already been submitted via ABI/ACE prior to the interface intermittent outage, and confirmation has already been received, the submitter may proceed with prior notice using the standard process. If prior notice has already been submitted via ABI/ACE and confirmation has not been received prior to the intermittent interface outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers, at the time of cargo release, an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ABI/ACE.
FDA’s technical teams continue to investigate these issues.
Please continue to contact ACE_Support at ACE_Support@fda.hhs.gov or call toll free: 877-345-1101 or local/international: 571-620-7320 for ACE related questions.
Related CSMS No. 16-000752
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