CSMS# 16-000875 - FDA’s ACE Interface, PNSI, and ITACS will be down intermittently for maintenance, Oct 8
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FDA’s ACE Interface, PNSI, and ITACS will be down intermittently due to scheduled maintenance for FDA’s internet connection, Saturday, October 8, 2016, 2:00 AM -10:00 AM
FDA’s ACE Interface, PNSI, and ITACS will be down intermittently due to scheduled maintenance for FDA’s internet connection on Saturday October 8, 2016 starting at approximately 2:00 AM, and completed by 10:00 AM. A total of three (3) thirty (30) minute outages are expected with the first being at 2:00 AM. As a result, FDA’s Division of Food Defense Targeting will not be posting contingency during these intermittent 30 minute outages. This scheduled maintenance will prevent submitters who filed via ABI from receiving prior notice confirmation and will prevent CBP from auto-checking the prior notice confirmation for ABI filers. ABI and PNSI filers may decide to wait-out the system downtimes if they determine that the timeliness of prior notice will not be adversely affected. Filers who choose this option should understand that they remain responsible under section 801(m) of the act and under the prior notice final rule for filing timely prior notice. ABI transmissions received by FDA during the intermittent 30 minute outages will be queued and processed once the maintenance is completed. Prior notice (PN) confirmation numbers will not be transmitted back to ABI filers during the intermittent 30 minute outages. ABI and PNSI filers are encourage to file prior notice before the outages.
If prior notice has already been submitted via ACS/ACE prior to the interface outage and confirmation has already been received, the submitter may proceed with prior notice using the standard process. If prior notice has already been submitted via ACS/ACE and confirmation has not been received prior to the internet outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ACS/ACE. Questions regarding prior notice during this downtime should be presented to the FDA's Division of Food Defense Targeting at (866) 521-2297.
During these intermittent 30 minute outages occurring during the maintenance period FDA will not receive entry data from CBP or process any outbound messaging. This outage will not impact any other FDA systems and entries already submitted prior to the outage window will continue to be processed normally. Entries submitted during this downtime will be processed and messaging sent after the maintenance period has completed.
FDA will not process incoming 801(a) submissions during the intermittent internet outages. Entries will be processed and messaging sent after the maintenance period has completed.
In addition, ITACS functionality will be unavailable during these intermittent 30 minute outages. If users encounter any issues utilizing ITACS during the maintenance period, they should try again in 30 minutes.
Please continue to contact FDA ACE Support 24/7 at ACE_Support@fda.hhs.gov or 877-345-1101 for all ACE inquiries.
FDA’s ACE Interface, PNSI, and ITACS will be down intermittently due to scheduled maintenance for FDA’s internet connection, Saturday, October 8, 2016, 2:00 AM -10:00 AM
FDA’s ACE Interface, PNSI, and ITACS will be down intermittently due to scheduled maintenance for FDA’s internet connection on Saturday October 8, 2016 starting at approximately 2:00 AM, and completed by 10:00 AM. A total of three (3) thirty (30) minute outages are expected with the first being at 2:00 AM. As a result, FDA’s Division of Food Defense Targeting will not be posting contingency during these intermittent 30 minute outages. This scheduled maintenance will prevent submitters who filed via ABI from receiving prior notice confirmation and will prevent CBP from auto-checking the prior notice confirmation for ABI filers. ABI and PNSI filers may decide to wait-out the system downtimes if they determine that the timeliness of prior notice will not be adversely affected. Filers who choose this option should understand that they remain responsible under section 801(m) of the act and under the prior notice final rule for filing timely prior notice. ABI transmissions received by FDA during the intermittent 30 minute outages will be queued and processed once the maintenance is completed. Prior notice (PN) confirmation numbers will not be transmitted back to ABI filers during the intermittent 30 minute outages. ABI and PNSI filers are encourage to file prior notice before the outages.
If prior notice has already been submitted via ACS/ACE prior to the interface outage and confirmation has already been received, the submitter may proceed with prior notice using the standard process. If prior notice has already been submitted via ACS/ACE and confirmation has not been received prior to the internet outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ACS/ACE. Questions regarding prior notice during this downtime should be presented to the FDA's Division of Food Defense Targeting at (866) 521-2297.
During these intermittent 30 minute outages occurring during the maintenance period FDA will not receive entry data from CBP or process any outbound messaging. This outage will not impact any other FDA systems and entries already submitted prior to the outage window will continue to be processed normally. Entries submitted during this downtime will be processed and messaging sent after the maintenance period has completed.
FDA will not process incoming 801(a) submissions during the intermittent internet outages. Entries will be processed and messaging sent after the maintenance period has completed.
In addition, ITACS functionality will be unavailable during these intermittent 30 minute outages. If users encounter any issues utilizing ITACS during the maintenance period, they should try again in 30 minutes.
Please continue to contact FDA ACE Support 24/7 at ACE_Support@fda.hhs.gov or 877-345-1101 for all ACE inquiries.
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