CSMS# 17-000162 - FDA ACE Support Center Change in Hours of Operation
U.S. Customs and Border Protection sent this bulletin at 03/23/2017 03:06 PM EDTYou are subscribed to Automated Broker Interface for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
03/23/2017 02:56 PM EDT
Automated Broker Interface
Please be advised, beginning Saturday, March 25, 2017, the FDA ACE Support Center will no longer be operating 24/7. The ACE Support Center will operate from 6 a.m. to 10 p.m. EST, seven days per week. This transition is reflective of current usage patterns by trade. The support center can be reached at ACE_Support@fda.hhs.gov, or 877-345-1101 (domestic toll-free) or 571-620-7320 (local or international).
The FDA ACE Support Center will continue to provide assistance with the following:
„« FDA ACE data requirements by commodity
„« FDA Supplemental Guide questions
„« FDA rejects
„« Suspected FDA system outage
Persons contacting FDA ACE Support should also include their assigned CBP Client Representative for questions on system processing issues or difficulty in receiving and/or understanding cargo release status and error messages.
For FDA ACE facts and commonly requested guidance references, please visit the FDA ACE/ITDS webpage - http://www.fda.gov/ForIndustry/ImportProgram/EntryProcess/ImportSystems/ucm456276.htm
Please be advised, beginning Saturday, March 25, 2017, the FDA ACE Support Center will no longer be operating 24/7. The ACE Support Center will operate from 6 a.m. to 10 p.m. EST, seven days per week. This transition is reflective of current usage patterns by trade. The support center can be reached at ACE_Support@fda.hhs.gov, or 877-345-1101 (domestic toll-free) or 571-620-7320 (local or international).
The FDA ACE Support Center will continue to provide assistance with the following:
„« FDA ACE data requirements by commodity
„« FDA Supplemental Guide questions
„« FDA rejects
„« Suspected FDA system outage
Persons contacting FDA ACE Support should also include their assigned CBP Client Representative for questions on system processing issues or difficulty in receiving and/or understanding cargo release status and error messages.
For FDA ACE facts and commonly requested guidance references, please visit the FDA ACE/ITDS webpage - http://www.fda.gov/ForIndustry/ImportProgram/EntryProcess/ImportSystems/ucm456276.htm
Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.
This service is provided to you at no charge by U.S. Customs and Border Protection.
Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes.
 |
 |