CSMS# 17-000251 - FDA/CBP Interface Technical Issues
U.S. Customs and Border Protection sent this bulletin at 04/29/2017 06:17 PM EDTYou are subscribed to Ocean Manifest for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
04/29/2017 06:10 PM EDT
Ocean Manifest
Due to technical issues, FDA is not receiving ACE transmissions from CBP. As a result filers submitting transactions via ACE are not receiving prior notice confirmation numbers. Filers may decide to wait out the interface downtime or alternatively, filers may submit prior notice via PNSI, in which case the prior notice confirmation number must accompany the article of food (21 CFR 1.279(g)). If prior notice is submitted through PNSI, FDA and CBP recommend that the submitter present the PNSI confirmation page, including the prior notice confirmation number and time stamp, to CBP officers for cargo release. If the PNSI confirmation page is not presented, this may delay cargo release while the officer contacts FDA for verification of the prior notice confirmation number(s).
Please contact DFDT for prior notice related questions.
Please contact FDA ACE Support from 6 a.m. to 10 p.m. EST, seven days per week at ACE_Support@fda.hhs.gov or 877-345-1101 (domestic toll-free) or 571-620-7320 (local/international) for ACE technical questions.
Another CSMS will be issued when additional information is available.
Due to technical issues, FDA is not receiving ACE transmissions from CBP. As a result filers submitting transactions via ACE are not receiving prior notice confirmation numbers. Filers may decide to wait out the interface downtime or alternatively, filers may submit prior notice via PNSI, in which case the prior notice confirmation number must accompany the article of food (21 CFR 1.279(g)). If prior notice is submitted through PNSI, FDA and CBP recommend that the submitter present the PNSI confirmation page, including the prior notice confirmation number and time stamp, to CBP officers for cargo release. If the PNSI confirmation page is not presented, this may delay cargo release while the officer contacts FDA for verification of the prior notice confirmation number(s).
Please contact DFDT for prior notice related questions.
Please contact FDA ACE Support from 6 a.m. to 10 p.m. EST, seven days per week at ACE_Support@fda.hhs.gov or 877-345-1101 (domestic toll-free) or 571-620-7320 (local/international) for ACE technical questions.
Another CSMS will be issued when additional information is available.
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