CSMS# 17-000403 - FDA's ACE/PNSI Interface will be down for maintenance July 13, 2017 10:00 PM-12:00 AM EST

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07/13/2017 05:10 PM EDT

Partner Government Agencies

FDA’s ACE Interface and PNSI will be down intermittently due to scheduled maintenance starting at approximately Thursday, July 13, 2017, starting at 10:00 PM and ending at 12:00 AM EST. For each system, the outages will be periodic for approximately 30 minutes. This scheduled maintenance will prevent submitters who filed via ABI from receiving prior notice confirmation and will prevent CBP from auto-checking the prior notice confirmation for ABI filers. ABI and PNSI filers may decide to wait-out the 30-minute system downtimes if they determine that the timeliness of prior notice will not be adversely affected. Filers who choose this option should understand that they remain responsible under section 801(m) of the act and under the prior notice final rule for filing timely prior notice. ABI transmissions received by FDA during the intermittent 30 minute outages will be queued and processed once the maintenance is completed. Prior notice (PN) confirmation numbers will not be transmitted back to ABI filers during the intermittent 30 minute outages. ABI and PNSI filers are encourage to file prior notice before the outages.



If prior notice has already been submitted via ACE prior to the interface outage and confirmation has already been received, the submitter may proceed with prior notice using the standard process. If prior notice has already been submitted via ACE and confirmation has not been received prior to the internet outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ACE.



Questions regarding prior notice during this downtime should be presented to the FDA's Division of Food Defense Targeting at (866) 521-2297.



For ACE entry issues, please continue to contact FDA ACE Support 24/7 at ACE_Support@fda.hhs.gov or 877-345-1101.