Cargo Systems Messaging Service

CSMS #42326840 - FDA Scheduled System Down Time this Weekend: Saturday, April 11, 2020 11:00 PM EDT to Sunday April 12, 2020 1:30 AM EDT

Some FDA Prior Notice systems will be down for scheduled maintenance during the period shown below:

Start:  Saturday, April 11, 2020 11:00 PM EDT

End:    Sunday April 12, 2020 1:30 AM EDT

During this time:

• Prior Notices can be submitted via both the Prior Notice System Interface (PNSI) as well as the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE); PNSI will be operational during the outage window.
• There may be a delay in review of Prior Notices. This delay may lead to Prior Notices being reviewed beyond expected timeframes (Truck/Land: 2 hours, Rail/Air: 4 hours, Sea: 8 hours). Please file your Prior Notices early to mitigate the impact of the delay.

For questions regarding Prior Notice, or with perishable shipments, please contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov.

For ACE inquiries, contact FDA ACE Support, 877-345-1101,  ACE_Support@fda.hhs.gov. ACE Support Hours: Monday-Friday 6AM-8PM (EDT), Saturday 8AM-4PM (EDT). ACE Support is Closed on Sundays.