CSMS #44534271 - FDA ITACS Planned Maintenance Saturday, 10/24/2020 12:00am–2:00am and 9:00am–4:00pm ET

U.S. Customs and Border Protection sent this bulletin at 10/23/2020 05:23 PM EDT

Cargo Systems Messaging Service

CSMS #44534271 - FDA ITACS Planned Maintenance Saturday, 10/24/2020 12:00am–2:00am and 9:00am–4:00pm ET

Due to planned maintenance, FDA’s ITACS (Import Trade Auxiliary Communications System) document upload and Notice download functionality will be unavailable for two hours Saturday, 10/24/2020 from 12:00am to 2:00am EDT.
In addition, ITACS users may experience intermittent document upload and Notice download outages Saturday, 10/24/2020 from 9:00am to 4:00pm EDT. If you receive an error during this window, FDA recommends waiting 15 minutes before trying again to upload documents or download Notices to view.
If documents must be submitted during that time, they can also be submitted to the local FDA office at the port of entry via that office’s preferred alternate communication method. Contact information for all FDA import offices can be found on FDA’s Import Offices and Ports of Entry web page: https://www.fda.gov/industry/import-program-food-and-drug-administration-fda/import-offices-and-ports-entry .

Questions regarding the maintenance window can be sent to ITACS Support at ITACSSupport@fda.hhs.gov .

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