Due to scheduled maintenance FDA will not be able to process data received from CBP or Prior Notice submitted through PNSI during the following time period :

START: Saturday, Nov 7, 2020 10:00 PM Eastern

END: Sunday, Nov 8, 2020 03:00 AM Eastern

During this time:

•       All FDA data including Prior Notice can be submitted via both the Prior Notice System Interface (PNSI) as well as the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE); Entries and Prior Notice submissions will be queued during this outage window and processed after the maintenance is complete.

•       There may be a delay in review of Prior Notices. This delay may lead to Prior Notices being reviewed beyond expected timeframes (Truck/Land: 2 hours, Rail/Air: 4 hours, Sea: 8 hours). Please file your Prior Notices early to mitigate the impact of the delay.

For additional details, see Prior Notice Contingency Scenario 1: Prior Notice Contingency Scenario 1

For questions regarding Prior Notice, or perishable shipments, please contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov

For ACE inquiries, contact FDA ACE Support, 877-345-1101,  ACE_Support@fda.hhs.gov. ACE Support Hours: Monday-Friday 6AM-8PM (EST), Saturday 8AM-4PM (EST). ACE Support is Closed on Sundays.