CSMS #45314612 - FDA ACE Support Center Change in Hours of Operation

U.S. Customs and Border Protection sent this bulletin at 12/30/2020 10:23 AM EST

Cargo Systems Messaging Service

CSMS #45314612 - FDA ACE Support Center Change in Hours of Operation

Please be advised, beginning Friday, January 1, 2021, the FDA ACE Support Center operating hours will change. The ACE Support Center will operate Monday through Friday from 8 a.m. to 8 p.m. Eastern Time (excluding federal holidays). This transition is reflective of usage patterns by trade. The support center can be reached at ACE_Support@fda.hhs.gov, or 877-345-1101 (domestic toll-free) or 571-620-7320 (local or international).

The FDA ACE Support Center will continue to provide assistance with the following:

FDA ACE data requirements by commodity
FDA Supplemental Guide questions
FDA rejects, etc.

Persons contacting FDA ACE Support should include their assigned CBP Client Representative for questions on system processing issues or difficulty in receiving and/or understanding cargo release status and error messages.
For FDA ACE facts and commonly requested guidance references, please visit the FDA ACE/ITDS webpage.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

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