CBP ACE Messaging Service

CAMS #48596167 - FDA Scheduled Maintenance Saturday, June 26, 2021, 11:00PM EST to June 27, 2021, 2:30AM EST

Due to scheduled upgrades on the FDA Prior Notice systems, processing of FDA Prior Notice of Imported Food will be down during the following period:

Start: Saturday, June 26, 2021, 11:00PM EST

End: Sunday, June 27, 2021, 2:30AM EST

During this time:

• FDA will not process any inbound prior notices or outbound messages.
• Prior Notice status messages generated during this window will be queued and sent to CBP when the updates are complete.
• Do not resubmit Prior Notice as this will increase the processing time to catch up when the updates are complete.

Prior Notice impact during this time:

• Prior Notices can be submitted via both the Prior Notice System Interface (PNSI) as well as the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE); PNSI will be operational during the outage window.
• There may be a delay in review of Prior Notices. This delay may lead to Prior Notices being reviewed beyond expected timeframes (Truck/Land: 2 hours, Rail/Air: 4 hours, Sea: 8 hours). Please file your Prior Notices early to mitigate the impact of the delay.
• Please do not resubmit Prior Notice as this will cause additional delays

For additional details, see Prior Notice Contingency Scenario 1: Prior Notice Contingency Scenario 1

For questions regarding Prior Notice, or with perishable shipments, please contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov

For ACE inquiries, contact FDA ACE Support, 877-345-1101, ACE_Support@fda.hhs.gov. ACE Support Hours: Monday - Friday, 8AM-8PM