Cargo Systems Messaging Service

CSMS #49571766 - Food and Drug Administration (FDA) Systems Scheduled Maintenance Saturday, September 25, 2021, 10:00PM ET to September 26, 2021, 3:00AM ET: Potential Outage

Due to scheduled database maintenance the interface between the U.S. Food and Drug Administration and U.S. Customs and Border Protection MAY BE down during the following period:

Start: Saturday, September 25, 2021, 10:00PM ET
End: Sunday, September 26, 2021, 3:00AM ET

Filers should plan accordingly as during this time:

• FDA MAY NOT process any inbound entries or outbound messages.

• Status messages generated during this window MAY BE queued and sent to CBP when the interface is restored.

• If there are delayed responses, do not resubmit entries as this will increase the processing time to catch up when the interface is restored.

Prior Notice impact during this time:

• Prior Notices can be submitted via both the Prior Notice System Interface (PNSI) as well as the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE); PNSI will be operational during the outage window.

• There may be a delay in review of Prior Notices. This delay may lead to Prior Notices being reviewed beyond expected timeframes (Truck/Land: 2 hours, Rail/Air: 4 hours, Sea: 8 hours). File your Prior Notices early to mitigate the impact of the delay.

• Do not resubmit entries as this will cause additional delays
For additional details, see Prior Notice Contingency Scenario 1: Prior Notice Contingency Scenario 1

For questions regarding Prior Notice, or with perishable shipments, please contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov

For ACE inquiries, contact FDA ACE Support, 877-345-1101, ACE_Support@fda.hhs.gov; Monday - Friday, 8AM-8PM