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On Sunday, October 20th, Granicus technical teams will be performing system maintenance and important security upgrades which will require system downtime. During the maintenance period, the applications and services listed below may be periodically unavailable.
Planned System Maintenance Date/Time:
- Sunday, October 20th from 1:01 am – 5:00 am ET (6:00 am - 10:00 am in the UK)
Impacted Applications and Services:
- Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as those starting with links.govdelivery.com
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com
- Emergency Notification System (ENS) - Application will be accessible but notifications and alerts will not be sent until maintenance is complete.
Granicus Customer Support will provide real-time updates during the maintenance periods via our System Status webpage (which you can also subscribe to in order to receive emails automatically when updated).
For GovDelivery Communications Cloud API and TMS Users:
While the API and TMS services may be periodically unavailable during this maintenance there will be no changes made to the IP addresses serving api.govdelivery.com and tms.govdelivery.com.
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
You are receiving this message because you are an administrator in the GovDelivery Communications Cloud application or have previously requested to receive these notifications. If you do not wish to receive further notifications please update your subscriber preferences and "delete" your profile.
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