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For COVID-19 Updates and Guidance please read the ESIT Q&A document.
Please ask your staff and co-workers to sign up for our GovDelivery notifications . This will ensure that they receive the latest updates about the ESIT DMS system, as well as our monthly Known Issues Document.
In the month of April 2020 ESIT Help Desk staff processed 43 data fixes and 172 administrative changes in the DMS. If your program is implementing changes and you can anticipate that administrative changes in child records will be required, please notify the ESIT Help Desk ahead of time so we can anticipate the influx in requests.
When reporting errors to the Help Desk, please include the child ID OR the child’s DOB and the first two initials of the child’s first and last name in the subject line of your email. Screenshots are also helpful to problem-solve issues where error messages are displayed. Inquiries to the Help Desk email inbox and messages through the DMS have the fastest turn-around.
Please note that our average turnaround time for your request is 24 business hours. As always, we do appreciate your patience.
We received feedback from the field notifying us that the current file size settings in the DMS upload function were insufficient for the larger files that include a DocuSign signature. We have since increased the allowable file size from 4mb to 10mb. Please contact us with any questions or concerns you may have in regards to this update in our data system.
If a child receives audiology services or special instruction from a teacher for the deaf and hard of hearing, the child’s medical diagnosis section should also be updated with a medical diagnosis of “hearing loss” or the specific condition that is causing the hearing loss. Adding the appropriate diagnosis allows us to report accurate numbers to our federal and state partners, to include the EHDDI program.
We are beginning to design the workflow in our new application. The new data system will be child-centered to avoid children “disappearing” when FRCs move to other agencies or retire.
Another focus point is reporting in the new application. If you have certain reports in mind that you would like to be able to render out of our system, please let us know! We would appreciate your feedback.
Our lean but effective team works on data fixes once a week and releases the script into our production environment after we have tested it to make sure the changes are correctly implemented. Some data fixes can take our developer multiple hours to complete. We try to be mindful to schedule all data fixes in priority order and our goal is to complete them within seven (7) business days of receipt. The FRC will receive an email or DMS message once the data correction is visible in our system.
For Assistance with ESIT DMS, email esit.help@dcyf.wa.gov.
- This is the most efficient way to get in the queue for
- Send a description of your problem and include the ChildID.
- In some cases, it may be helpful to send a screen
- You may send a message directly through ESIT DMS if you do not need to attach screen shots to resolve the issue.
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