• Benefits (insurance, retirement, and related benefits)
• Vacation, Leave, and Holidays
• Special Programs (additional benefits)

As the Compliance Manager, your primary responsibilities and some of the things you will be doing are:
 

• Employer Compliance – Managing a team of compliance staff who will review, audit, and investigate employers. You will be responsible for developing the tools, techniques and processes for all operations aspects of the compliance unit. Manage investigation of complaints regarding premium withholding, wage reporting, job protection or other violations of statutory requirements. Manage the awarding of damages in the event of employer violations of the statute, or to employee for certain employer violations.
• Benefit Fraud and Compliance – Manage the administration of fraud detection tactics and investigate leads. Assign, conduct, and review investigations of healthcare providers and claimants for PFML irregularities and possible fraud. Write, review and implement mechanisms to prevent fraudulent claims.
• Appeals – Design, review, assign and oversee processes and procedures regarding appeals. Draft, review and provide expert testimony at hearings and/or appeals. Represent the department in all phases of administrative hearings. Implement the administrative hearing decision.. Track cases appealed to the Commissioner's Review Office, Superior Court, Court of Appeals and Supreme Court.
• Internal Quality Assurance – Manage internal quality assurance (QA) activities, including review of cases/claims for accuracy and against performance/quality metrics. Perform engagement-level risk assessments; establish appropriate and meaningful audit scopes and objectives. Resolve client/customer problems by identifying the issues, determining procedural steps necessary to implement.
• Team Management and Leadership – Plan, organize, and coordinate complex activities through the supervisory team, clearly communicate expectations to direct reports and unit, delegate work, and manage the results. Plan organize and execute strategic objectives in support of agency business objectives, criteria, methodologies, planning assumptions and resource requirements. Draft and review proposed legislation and write bill analysis. Maintain work relationships with agency management, committees, employers and staff and serve on committees, work groups, and task forces engaged in developing policy initiatives and strategies.
• Coordination – Coordinate with other ESD programs and other state agencies to provide compliance activities in an efficient and customer focused manner.

Required qualifications:
A Bachelor's Degree in criminal justice, law, public administration, accounting or a closely related field AND Five (5) years of professional experience in one of the following:

• Auditing or investigating regulated entities.
• Conducting investigations or analyzing data to detect fraud or other improper actions.
• Advising senior management on complex areas of law, policy, or procedures
• Working in a public or private law firm in a compliance or litigation position.

• Knowledge of the legal framework surrounding agency policies and procedures, and an ability to interpret and implement complex rules and regulations.
• Strong management and leadership skills. Must delegate responsibility with authority and self-confidence, and can set clear, reasonable expectations.
• The ability to present clear oral, and written communications in formal and informal settings regarding the PFML and LTSS division to diverse audiences.
• The ability to work effectively within the political environment and display sensitivity to the public attitudes and concerns regarding PFML and LTSS compliance. 
• The ability to make presentations to executive management, national organizations and stakeholders, and agency senior leadership about program successes, issues, and best practices.
• Display leadership during major challenges and compel change to agency beliefs and values, be able to adapt to the environment and provide vision and leadership.
• Ability to align resources with strategic plan, objectives and initiatives. The ability to plan and budget for future resource requirements for long- and short-term organizational needs of OSIC.
• The ability to coach, mentor, motivate and train staff to attain maximum productivity.
• The ability to maintain a clear focus on internal and external customer needs.
• The ability to take calculated risks in decision making and accept the responsibility for those decisions. Make decisions based upon assessment of relevant data and facts and the business need.
• Ability to collaborate with internal and external stakeholders.

• A juris doctorate from an accredited law school in the United States.
• Prevention and detection knowledge regarding counterfeits, identity theft, fictitious employers, and other victim schemes. Knowledge of advanced investigation and collection techniques and evidentiary rules.
• Demonstrated understanding of financial and accounting principles and practices.

Please attach a resume and letter of interest to your on-line application (through the Add Attachment(s) field).

• A resume will not substitute for the "work experience" section of the application or vice versa.
• Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

• Final external candidates must be able to pass an Unemployment Insurance (UI) Fraud check.
• The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
• If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

Veteran's Preference
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference must attach a copy of their DD214 or other verification of military service.  Please black out any personally identifiable data such as social security numbers.

Thank you for your service!

 
Modern Workplace
ESD's employee engagement continued to trend upward in 2018 as we developed programs to improve the employee experience. We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience. 
 
Opportunity for All

The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and preferred pronouns in your application, to ensure we address you appropriately throughout the application process.

Please contact Carolyn Haley on the Talent Acquisition Team at 360-480-5752, chaley@esd.wa.gov, HRRecruiting@esd.wa.gov, or Washington Relay Service 711 with general questions, if you are a person with a disability needing assistance in the application process, or if you need this job announcement in an alternate format.