This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/588189700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
As a Supervisory Customer Service Representative, you will directly be responsible for supervising, planning, directing and coordinating account and relationship management efforts, leading people, building coalitions, and leading change.
Location of position:
Federal Acquisition Service, Stakeholder Engagement/Marketing Branch
Kansas City, MO
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency12/29/2020 to 01/12/2021
$108,904 - $141,573 per year
GS 14
Yes—as determined by the agency policy.
Occasional travel - Occasional travel may be required.
No
Permanent
Full-Time
Competitive
14
Yes
No
21FASA102ABMP
588189700
Current federal employees of this agency.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Your application will be considered if you are a: • Region 6 FAS GSA employee • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
If selected, you must meet the following conditions:
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 salary range starts at $108,904 per year.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service
Specialized experience is defined as directing, planning and leading business development, customer service and marketing campaigns and initiatives.
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Bargaining Unit status: NA
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Broad and comprehensive knowledge and understanding of agency products, services and programs.
Knowledge of supervisory techniques to lead employees to complete performance objectives in a timely manner, analyze organizational and operational problems and develop solutions
Advanced knowledge and expert skill in applying market trends to customer planning and assistance. Thinking innovatively.
Skill in effectively developing and implementing customer account programs and strategies.
Expert skill in building coalitions and communication strategies.
Ability to communicate orally and in writing.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/588189700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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