Electronic Visit Verification (EVV)

What is EVV?

EVV uses technology to make sure that members and participants receive the services they need. Workers check in at the beginning and check out at the end of each visit, using a smart phone or tablet, small digital device, or landline telephone. The EVV system captures six key pieces of information:

  • Who receives the service
  • Who provides the service
  • What service is provided
  • Where the service is provided
  • The date of service
  • The time the service begins and ends

Here is the list of personal care and home health care services that require workers to capture EVV information in Wisconsin.

EVV is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).

   Administrative Training for Providers and Independent Nurses New to EVV

Complete Sandata's self-paced videos to start EVV! See the Training webpage for more information.

What programs are required to use an EVV system?

  • Personal care and supportive home care services (PCS)
    • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
    • BadgerCare Plus and Medicaid SSI HMOs
    • Family Care and Family Care Partnership
    • IRIS (Include, Respect, I Self-Direct)
  • Home health care services (HHCS)*
    • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
    • BadgerCare Plus and Medicaid SSI HMOs
    • Family Care and Family Care Partnership
      * The IRIS (Include, Respect, I Self-Direct) program does not require EVV for HHCS because IRIS is not a payer for these services.

Getting started with EVV

Watch a video

Learn how EVV works during a visit.

Read the step-by-step guide

If you’re a provider agency or independent nurse preparing to use an EVV system, review the New to EVV? guide, P-03078. It's available in English, Hmong, and Spanish. You can opt for either the DHS-provided EVV system, Sandata, or an alternate EVV system. There is also a Providers and Independent Nurses webpage with additional information for you on the left side of the screen.

If you’re a member, IRIS participant, payer, or worker needing training, choose an option from the menu on the left side of the screen to find EVV information just for you.


Last revised December 23, 2024