ITSD Executive Operations Manager - WMS 2 (2020-04246) Lacey

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ITSD Executive Operations Manager - WMS 2 (2020-04246) Lacey

Salary

$78,807.00 - $110,338.00 Annually

Location

Thurston County – Lacey, WA

Job Type

Full Time - Permanent

Job Number

2020-04246

Department

Employment Security Department

Division

Information Technology Services Division

Opening Date

06/01/2020

Closing Date

6/8/2020 11:59 PM Pacific

Description

***** 6/1/2020  PLEASE NOTE:  In hopes to expand our applicant pool, we have revised the qualifications and are re-posting this position for one week. If you have already applied to this posting - your application is still under consideration and you do not need to reapply. ***** 

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Here's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce – starting right at ESD!
 
Power to Help:  Here at the Employment Security Department (ESD), we believe in the Power to Help when people need it most. We provide economic security to the people of Washington every day and in every corner of the state. We help people find jobs, provide our communities with inclusive workforce solutions that promote economic resilience and prosperity, and we are now providing paid family and medical leave!

Power of a Job:  Our Information Technology Services Division (ITSD) improves our business by providing innovative IT support and services. As our Executive Operations Manager (EOM), you will manage the critical functions within the ITSD to drive us to operational excellence and ensure efficient and effective performance of the division's primary administrative functions, such as budgeting, workforce development, HR management, and strategic planning. In addition, you will directly support ITSD leadership in implementing agency and vision strategic goals and objectives, and track division resources to ensure initiatives, projects and programs have the resources to operate and support the needs of our customers. 
 
If you are ready to join a team of pioneering IT professionals continuously improving our customer's experience and service levels, then we hope you will apply today!

More than Just a Paycheck!  Washington State offers one of the most competitive benefits packages in the nation. To read more about our benefits, click on the following employee benefit links: 

Duties

As the ITSD Executive Operations Manager, you will work directly with customers, external stakeholders, ITSD managers and supervisors to ensure ITSD services meet federal and state requirements, apply standard work principles, meet compliance and performance outcome expectations, and meet customer needs.
 
Some of what you'll be doing:
 

  • Work directly with budget staff to determine appropriate funding sources for agency expenditures.
  • Serve as backup and coordinate activities that affect operational decisions in the absence of the CIO.
  • Manage the workforce development and management processes, determine staffing needs, recruit and on-board new staff and plan staff development.
  • Identify division challenges and work with internal and external stakeholders to track and remove obstacles for customers.
  • Lead, coach and mentor all levels of staff in the work they do, leading teams to accomplish desired outcomes and project deliverables, ensuring priorities and assignments are clear and that staff have the tools, training and support needed to be successful.
  • Develop and implement strategies, policies, and procedures to maintain smooth operations of the division and to meet the performance objectives of the agency. 

Qualifications

Required Qualifications:
Bachelor's Degree in Computer Science, Business Administration, Public Policy or closely related field AND FIVE (5) years of experience managing operational duties that include: management, facilitation, operations, process improvement, data analysis, strong supervisory skills, strategic thinking, relationship building, conflict management, presentation skills, listening skills, project management skills, performance management, budget development and oversight.
 
Experience must also include:

  • Budget development and oversight that includes managing annual program-level budget.
  • Supervisory experience that fosters a team environment of coaching, mentoring, and training. 
 
OR a combination of relevant education and/or relevant experience.

In addition to the qualifications above, the most successful candidate will also have experience in:
 
  • Directing and managing complex activities
  • Planning, organizing and coordinating work for professional staff
  • Communicating ideas, conclusions and factual data in a concise manner
  • Ability to deal with stressful situations and difficult people
  • Prioritizing workload to meet required deadlines in a production environment
  • Analyzing and interpreting complex performance data information
  • Coaching, mentoring and training staff
  • Managing relationships with stakeholders.
  • Coordinating organization change management
  • Working with staff represented by a union
  • Strategic planning and implementation
  • Leadership expectations and people management
  • Lean methods and practice
  • Employee engagement
 
 
Desired Qualifications:
  • Familiarity of ESDs strategic goals and objectives and how to communicate them with staff and other divisions.
  • Familiarity of the political environment and operational structure at the federal and state levels of the Unemployment Insurance and WIOA systems.
  • Experience managing system development and implementation projects in a government environment.
  • Experience managing in the Washington State authorizing environment related to contract procurement and technology oversight.
  • Experience applying Change Management methods such as Prosci or Lean to organizational changes.
  • Experience developing and managing an annual budget of at least $10 million.

Supplemental Information

Attach a resume and letter of interest to your on-line application (through the Add Attachment(s) field).

  • A resume will not substitute for the "work experience" section of the application or vice versa.
  • Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Other Information
  • Final external candidates must be able to pass the Unemployment Insurance (UI) Fraud Check.
  • The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
  • If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

Veteran's Preference

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference must attach a copy of their DD214 or other verification of military service.  Please black out any personally identifiable data such as social security numbers.


Thank you for your service!

Modern Workplace
ESD's employee engagement continued to trend upward in 2018 as we developed programs to improve the employee experience. We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.
 
Opportunity for All
The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and preferred pronouns in your application, to ensure we address you appropriately throughout the application process.

Please contact Carolyn Haley on the Talent Acquisition Team at 360-480-5752, chaley@esd.wa.gov, HRRecruiting@esd.wa.gov, or Washington Relay Service 711 with general questions, if you are a person with a disability needing assistance in the application process, or if you need this job announcement in an alternate format.

More than Just a Paycheck!
 
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

 
Read about our benefits:
 
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.

Insurance Benefits
 
Employees and families are covered by medical (including vision), dental and basic life insurance.  There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.  Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts.  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website.
 
Retirement and Deferred Compensation
 
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.
 
Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
 
Vacation (Annual Leave)
 
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165.
 
Holidays
 
Full-time employees are entitled to eleven* paid holidays:
 
HOLIDAY
DATE
 
New Year's Day
January 1
 
Martin Luther King, Jr's birthday
Third Monday in January
 
Presidents' Day
Third Monday in February
 
Memorial Day
Last Monday in May
 
Independence Day
July 4
 
Labor Day
First Monday in September
 
Veterans' Day
November 11
 
Thanksgiving Day
Fourth Thursday in November & Friday after
 
Christmas Day
December 25
 
Personal Holiday
Employee's selection each calendar year

*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information.
 
Social Security
 
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
 
Sick Leave
 
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130.
 
Please visit the State HR Website for more detailed information.

01
In order to be considered for this position, you must include a resume and cover letter with this applicant packet. Please click below to indicate you have attached the required documentation.
  • Yes
  • No
02
Are you a current or former Washington state employee?
  • Yes
  • No
03
Which of the following best describes your highest level of education?
  • Associate Degree
  • Vocational IT related certificate
  • Bachelor's Degree
  • Master's Degree
  • I do not have a degree
04
Please select the focus of your degree from the options below.
  • Information Technology
  • Computer Science
  • Business Administration
  • Public Policy
  • Closely related field
  • Non-related field
  • None of the above
05
Which best describes your years of experience managing operational duties that include: management, facilitation, operations, process improvement, data analysis, strong supervisory skills, strategic thinking, relationship building, conflict management, presentation skills, listening skills, project management skills, performance management, budget development and oversight?
  • I have less the 3 years of this experience.
  • I have 3 years of this experience.
  • I have 4 years of this experience.
  • I have 5 years of this experience.
  • I have 6 years of this experience.
  • I have 7 years of this experience.
  • I have 8 years of this experience.
  • I have 9 or more years of this experience.
  • I have 10 years of this experience.
  • I have 11 years of this experience.
  • I have 12 years of this experience.
  • I have 13 years of this experience.
  • I have 14 or more years of this experience.
  • I do not have this experience.
06
In support of the question above, briefly describe your experience. If you do not have this type of experience, type N/A.
07
Please select all that apply. I have demonstrated experience with the following:
  • • Budget development and oversite that includes managing annual program-level budget.
  • • Supervisory experience that fosters a team environment of coaching, mentoring, and training.
  • None of the above.
08
Please select all that apply from the list below. I have the following skills and experience:
  • • Directing and managing complex activities
  • • Planning, organizing and coordinating work for professional staff
  • • Communicating ideas, conclusions and factual data in a concise manner
  • • Ability to deal with stressful situations and difficult people.
  • • Prioritizing workload to meet required deadlines in a production environment.
  • • Analyzing and interpreting complex performance data information
  • • Coaching, mentoring and training staff
  • • Managing relationships with stakeholders.
  • • Coordinating organization change management
  • • Working with staff represented by a union
  • • Strategic planning and implementation
  • • Leadership expectations and people management
  • • Lean methods and practice
  • • Employee engagement
  • None of the above
09
Please select all that apply from the list below. In addition to the qualifications above, i also have the following:
  • • Familiarity of ESDs strategic goals and objectives and how to communicate them with staff and other divisions.
  • • Familiarity of the political environment and operational structure at the federal and state levels of the Unemployment Insurance and WIOA systems.
  • • Experience managing system development and implementation projects in a government environment.
  • • Experience managing in the Washington State authorizing environment related to contract procurement and technology oversight.
  • • Experience applying Change Management methods such as Prosci or Lean to organizational changes.
  • • Experience developing and managing an annual budget of at least $10 million.
  • None of these apply
10
ESD How did you hear about this job opportunity?
  • WWW.Careers.Wa.Gov
  • WorkSource Center or Website (WorkSourceWA.com)
  • Washington State Employee Referral
  • ESD Employee Referral
  • Employment Security Department's job web page: WWW.Esd.Wa.Gov
  • Monster
  • College/university career fair or website
  • LinkedIn
  • Facebook
  • VERG
  • Craigslist
  • CareerBuilder
  • Recruiter
  • Other
11
If you selected Referral, Recruiter, Career Fair or Other, please tell us who or how you learned about this job opportunity. If this does not apply to you, type N/A.

Required Question

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