NEW - Important Information about providing your clinical documentation. See the tutorial HERE
HealthHelp's innovative and collaborative program, Consult™, empowers physicians to request the most appropriate test for patients through peer-to-peer consultations for procedures/treatments, along with best practice guidelines. This informative methodology fuels sustained savings by changing long-term ordering patterns while improving patient care.
If you need access or log in assistance to CyberAccess, you may contact Conduent via E-mail at: CyberAccessHelpdesk@conduent.com or call toll free: 888-581-9797, Monday Through Friday 8:00 AM – 5:00PM CST.
You can submit your procedure request forms via fax by downloading the form here. Reminder: When faxing requests, please ensure that you're entering the correct fax number prior to sending the fax to avoid HIPAA privacy incidents.
Click here to register for a Webinar.
Click here for a Provider Step-by-Step guide to requesting a procedure.
Provided below is a list of additional resources regarding the precertification process including:
If you have questions about the precertification process, our staff is happy to help. Educational provider webinars are available upon request. Please contact HealthHelp's Program Support team at 800-546-7092 or E-mail Program Support at RCSupport@HealthHelp.com to register for a HealthHelp Webinar.
To receive a copy of the clinical rationale used in the case, please contact HealthHelp's Clinical Guidelines Department at 877-685-5264.
Disclaimer: UM decisions are made only on appropriateness of care, services and existence of coverage as determined by the health plan. Financial incentives are not based on utilization decisions.
UNAUTHORIZED ACCESS IS STRICTLY PROHIBITED
The user will be given access to information which in some cases might include individually identifiable health information, which is considered private, privileged and confidential. Such information is deemed to be Covered Information for purposes of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), P.L. 104-191. The user is required to maintain the private, privileged and confidential status of the Covered Information. The user is prohibited from further using or disclosing the Covered Information for any purpose other than the purpose for which access is granted. Please acknowledge these terms by logging in. If the user logs in, it is intended to be the legal equivalent of the user’s signature on a written document and equally binding. The user will be given access only by logging in.