In your Account Request Denial email, the reason for denial will show in the gray box.
If you have further questions, in the email you will also find the contact information to discuss all account questions.
You will need to initiate a Technical Support Chat. Please contact our Technical Support chat here.
Yes, a co-borrower can request a SMART Integrated Portal (SIP) account as long as that co-borrower is listed on the loan.
You may use any claim and its corresponding claim amount.
SIP is currently only available for Partial Claim loans. When additional loan programs are added, you will have access to all of the loans available with that FHA Case Number.
Please use your company address when requesting an account for SMART Integrated Portal (SIP).
If you are unsure of your ID, you can find it by looking up your company in Neighborhood Watch, Details, Lender Details. It will be in the upper left of your screen. Only the 5-digit ID is needed.
Please use your company address when requesting an account for SMART Integrated Portal (SIP).
TPAs must be uploaded as a PDF file, please save as a PDF and try again.
The third-party authorization, Power of Attorney, or other documentation showing legal authorization must be signed and dated by the Borrower, with a statement identifying the party to whom it is approved to release information. If the Borrower is incapacitated or deceased, please provide the third-party authorization and provide a copy of the documents granting you legal access to the Borrower(s) loan information (such as a Power of Attorney, if incapacitated, or Letters of Administration, if deceased, etc.). Requests that do not contain all required information may not be processed.
You may use any claim and its corresponding claim amount.
SIP is currently only available for Partial Claim loans. When additional loan programs are added, you will have access to all of the loans available with that FHA Case Number.
You can request more FHA loans after your account has been approved and created, using the Account Change Request page.
The FHA Case Number, loan program, and amount you insert must match with what is on record. Please make sure that you are providing the correct information.
On the login page, there is a "Forgot Password?"" link located on top of "Sign In" Button. Please click on that, and then enter in the email address you used to register for your SMART Integrated Portal (SIP) account. Once you click on submit, an email will be sent to your email address with instructions on how to reset your password.
On the main menu bar located on the left side of the page, you will see a contact book icon called "My Account", please click on that. Please click on "Change Password" located under your name. Please follow the instructions to change your password.
After three invalid login attempts, you will be locked for 15 minutes from attempting to login to SMART Integrated Portal (SIP). Please wait 15 minutes and try again.
No, you should continue to work with the HECM loan servicing contractor on HECM payoffs. Their information can be found here.
For access to request payoffs on partial claims that were not originated by your company, you will need to request Third Party access and provide TPAs for each borrower.
Information regarding fraud can be found here.
Email customerservice@hud.gov for HECM Servicer inquiries.
Email payoff@hud.gov for HECM Payoff requests.
