Consumer Duty events

We run events to help firms understand our expectations for the Consumer Duty. Find out about current events and watch our on-demand webinars.

Previous events

Consumer Duty: The next steps

We hosted a webinar to help firms understand our expectations now the Duty is in force. We focused on the following areas:

  • Our supervision and enforcement approach
  • Sector specific areas of focus
  • Examples of good practice
  • Next steps for firms

We also answered questions you submitted before and during the webinar.

Sector-based webinars

The webinars have covered the following sectors and are available to watch on demand: 

During the sessions, we focused on the following areas:

  • Our expectations for firms under the Consumer Duty and key milestones during the implementation period 
  • What outcomes-based regulation means 
  • What the Consumer Duty means for each sector
  • How the Duty applies proportionally

We also answered questions you submitted before and during the webinars.

The webinars will be of interest to regulated firms, trade associations, professional bodies and compliance consultants. If you’re not sure which webinar would be of most relevance to your sector, all the webinars cover some non-sector specific information.

Live & Local events

We hosted a series of Live & Local events across the UK between February and June 2023. Aimed at small and medium sized firms, the events focused on the retail investment and mortgage sectors.