Mobility for people with disabilities has always been a vital part of Metro’s mission and we work hard to remove barriers. Metro is currently developing a plan to further improve accessibility within our programs, services and activities. Our goal is to make it possible for everyone in King County to ride with us and get to the places they need to go.

We invite you to complete our community survey by Oct. 15. Scroll down to learn more about Metro’s Americans with Disabilities Act (ADA) Transition Plan. Your input about your experiences riding Metro and your ideas for enhancing our programs, services and activities for people with disabilities are highly valued.

Metro has a rich history of consistently considering access to services for people of all abilities. For instance, in 1978, after commercial wheelchair lifts failed to perform, Metro engineer Ed Hall designed a lift for buses that became the industry standard. Our riders always have a voice in our mobility services.

What’s happening?

Metro is working to make it easier for people with disabilities to use public transportation and we want to hear from you!

Public transportation is a route to opportunity because it helps connect people to work, school and other important places. But people with disabilities can face many barriers when trying to get around in King County.

We want to make sure everyone can use public transportation safely and equitably. This is why we want to better understand how our programs work for people with disabilities and the challenges they face when using our services.

What is Metro’s ADA Transition Plan?

The ADA requires government agencies to make sure everyone can use their programs and services. The ADA also requires these agencies to have an ADA Transition Plan, which is a guide to removing barriers and improving access for everyone.

Here’s what Metro is doing to make things better:

  • We’re looking at our policies, programs and services as they relate to people with disabilities.
  • We’re talking to people with disabilities to hear about their experiences.
  • We’re making recommendations to improve access.
  • We’re learning how other agencies serve people with disabilities.
  • These actions will inform our plans to improve transportation access for people with disabilities.

How can you be involved?

We want to hear from people with disabilities and people who are family, friends and caregivers for people with disabilities. You can share your experiences and ideas for how to improve access by taking our community survey.

We are also organizing listening sessions with people with disabilities and other overburdened communities, such as older adults, people who identify as Black, Indigenous or People of Color (BIPOC), people living with lower incomes, people who are immigrants or refugees and people who speak a language other than English at home.

Metro will use the information you share with us to improve and prioritize the steps we’ll take in the coming years to make our system more accessible for people with disabilities.