This course takes place over 6 DAYS: (Tuesday, Wednesday, and Thursday) September 21, 22, & 23 AND September 28, 29 and 30
Time: 11am – 5pm Eastern Standard Time
Instructor: Commissioner Denise McKenney
Cost: $1300.00 – Early bird $1200.00 if registered by August 23, 2021
Location: This course will be conducted entirely online. Prospective students are encouraged to contact the institute prior to registration to ensure computer access.
Description: Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior/subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations, and communication will be covered.
Highly interactive, this course will use large and small group discussion, online discussion boards, role-plays reflecting a variety of workplace conflicts, and other exercises along with instructor-led presentations to prepare you for real-life workplace disputes and problem resolution.
Topics Include:
The Neuroscience of Conflict
Introduction to mediation fundamentals: protocols, caucuses, and side-bars
Tools for resolving conflict
Building consensus
Ethical considerations in workplace mediation
Defining different mediation styles
Upon successful completion of this course, participants will receive an FMCS Certificate of Training. Please note, the FMCS does not provide any type of Mediator Certification for this course.
This class will be limited to approximately 25 participants.
The Institute will enforce the following cancellation policy: Cancellations received more than 7 days in advance will be refunded the full amount less a $50.00 processing fee. No-shows and cancellations received less than 7 days before the webinar date are not eligible for a refund. Substitutions may be made at any time.
NOTE: Your reservation isn’t complete, nor is your seat reserved, until you’ve remitted payment for the course. If you have difficulty paying online or prefer to pay by check, please email us at fmcs_instititute@fmcs.gov. Call 202-606-3627 with questions.
SHRM Credits:
The Society for Human Resource Management (SHRM) has approved the FMCS Institute to join their Recertification Provider network. The FMCS Institute now awards SHRM Professional Development Credits (PDCs) for individuals seeking to recertify for SHRM-CP and SHRM-SCP certificates. Contact the Institute at fmcs_institute@fmcs.gov for more information
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Mediation Skills
09/21/2021 - 09/30/2021
11:00 AM - 5:00 PM