ABOUT THE MyMDCARES PROGRAM
We all have experienced times when life can be uncertain, scary, and overwhelming. This kind of stress can cause strong emotions in us and our children, affecting our relationships, work productivity, and school performance. Wouldn't it be great to have help in navigating life in all aspects of life - relationships, work, school, parenting, financial, legal, and everyday responsibilities?
We now have help! Brought to you by BHS, MyMDCARES provides you and dependents with
no-cost, confidential, in-the-moment support - 24/7 to help with personal or professional issues that may interfere with work or family responsibilities. MyMDCARES is a robust whole-life program and "counselor on call" program that offers employees and dependents support and assistance to navigate life.
MyMDCARES Program Overview Video
Participation is no-cost to you and your dependents! Participation in MyMDCARES does not depend on benefits eligibility. No election is required for participation. It's here for you and your dependents for whatever life brings you, 24/7!
How to access MyMDCARES:
Employees and dependents can access MyMDCARES via phone, text, online portal, and a MyMDCARES app. MyMDCARES is available 24/7 - even at 2:00 am!
When you call...
When you call the dedicated MyMDCARES number (844.405.8200), a MyMDCARES BHS Care Coordinator will answer your call, understand your needs, assist with any emergencies, and connect you to the appropriate resource. The MyMDCARES BHS Care Coordinator will follow up with you to ensure your needs are met.
When you text...
Text MyMDCARES to ask a question about the program, get in-the-moment support for routine needs, and initiate services. To start a conversation, simple send a text to 800.327.2251 and use one of the following hashtags:
#BEBETTER to connect with a master's level MyMDCARES BHS Care Coordinator
#WORKLIFE to connect with a Work-Life Resources Specialist
When you use the portal...
The MyMDCARES program provides access to services, contains information about the program, and offers unlimited access to more than 500,000 tools, resources and trainings on a variety of wellbeing and skill building topics. To connect with a MyMDCARES BHS Care Coordinator via the portal, the live chat option connects you with an available Care Coordinator to provide in-the-moment support and to initiate services when appropriate. The portal also provides the option to fill out the Services Request Form located on the portal. You will receive a response in one (1) business day. To access the portal, visit
https://portal.bhsonline.com/. User name is MYMDCARES.
When you use the app...
Use the MyMDCARES app to access services from anywhere! You can submit a question or request services and a MyMDCARES BHS Care Coordinator will respond within one business day. You can browse topics such as program overview, emotional well being, personal growth, relationships, and much more. And, you can take personal growth trainings through the app!
*Provides 24/7 services and resources to active employees and dependents of State Personnel Management System, Maryland Department of Transportation, Judiciary and Legislature, including all full and part-time employees and contractual employees. Not available to contingent workers, temporary employees, and interns.
