Job summary
Are you looking for a new challenge in an area that is growing and innovating rapidly? If you want to contribute to the digital landscape and have an innovative approach to Health Care IT, this might be the job for you!
Main duties of the job
The post holder is a key member of staff
whose overarching goal is to support our services which range from Health
Visiting, School Nursing, Covid Vaccination services and PCN’s providing
systems access, IT technical support, training, and support coordination of
inhouse IT refresh programs. You will act as the main port of call for IT
technical knowledge for staff members and teams alike, support and participate
in contributing to innovative digital technology solutions to improve, inform
and support a portfolio of projects and initiatives with a wide range of
stakeholders, leading to enabling positive outcomes for services and ultimately
our patients.
About us
You will be joining
the amazing innovate IT and Digital team under the Finance Directorate. You
will provide IT, clinical systems and general system related support to the
whole of the organisation in liaison with our contracted IT support provider
TechQuarters.
Job description
Job responsibilities
- Maintain Clarity according to a standard design and user interface.
- Organise and lead Clarity project team meetings.
- Be aware of the latest developments to systems from similar providers.
- Actively setup IT and systems for mobilising new sites in particular.
- Ensure Clarity use is optimised in Tower Hamlets, within all practices.
- Monitor usage and update project team with areas of development including any issues or risks including new developments from similar providers.
- Be the Superuser for systems including telephony portals.
- Publish accurate, coherent, and up to date information as directed.
- Provide high quality IT facilitation on various work streams promoting best practice to drive up Office 365 utilisation and standardise EMIS/PALS use.
- Providing access to SP sites and ensuring sites and directories are kept organised in a methodical manor and contribute to design ideas and development team meetings.
- Support with the development and inhouse implementation of various remote working devices Apps and VPNs.
- Provide technical support to staff provide system access and signpost general queries.
- Attend meetings with multiple service providers and internal teams.
- Support with enhancing existing systems in place.
- Provide general training on virtual learning environments and new related technologies for new starters and existing staff.
- Implement processes and SOPS for system efficiency and use with a view to standardize practices.
- Contact IT support, telephone providers to escalate and support a resolve with issues.
- Provide new staff and existing with the relevant updated IT hardware in particular 0-19 and UTC services.
- Contribute to designing/ updating training materials following appropriate sign off processes.
- Raise Smart card requests and act as a sponsor.
- Work with multiple online portals.
- Awareness of cost efficiencies and innovative digital solutions that promote this.
Job description
Job responsibilities
- Maintain Clarity according to a standard design and user interface.
- Organise and lead Clarity project team meetings.
- Be aware of the latest developments to systems from similar providers.
- Actively setup IT and systems for mobilising new sites in particular.
- Ensure Clarity use is optimised in Tower Hamlets, within all practices.
- Monitor usage and update project team with areas of development including any issues or risks including new developments from similar providers.
- Be the Superuser for systems including telephony portals.
- Publish accurate, coherent, and up to date information as directed.
- Provide high quality IT facilitation on various work streams promoting best practice to drive up Office 365 utilisation and standardise EMIS/PALS use.
- Providing access to SP sites and ensuring sites and directories are kept organised in a methodical manor and contribute to design ideas and development team meetings.
- Support with the development and inhouse implementation of various remote working devices Apps and VPNs.
- Provide technical support to staff provide system access and signpost general queries.
- Attend meetings with multiple service providers and internal teams.
- Support with enhancing existing systems in place.
- Provide general training on virtual learning environments and new related technologies for new starters and existing staff.
- Implement processes and SOPS for system efficiency and use with a view to standardize practices.
- Contact IT support, telephone providers to escalate and support a resolve with issues.
- Provide new staff and existing with the relevant updated IT hardware in particular 0-19 and UTC services.
- Contribute to designing/ updating training materials following appropriate sign off processes.
- Raise Smart card requests and act as a sponsor.
- Work with multiple online portals.
- Awareness of cost efficiencies and innovative digital solutions that promote this.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Communication
Essential
- Ability to communicate complex information to non- technical audiences developed interpersonal and oral/ written communication skills.
- Critical thinking skills ability to communicate with technical and non-technical audiences.
- Possess negotiating, networking, and persuasive skills.
- Ability to pick out trends within data and identify triggers.
- Ability to communicate with staff at all levels within the organisation.
Physical Skills
Essential
- Advanced keyboard skills, use of a range of software.
- Ability to lift IT equipment.
- Travel cross site.
Autonomy
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Experience
Essential
- Understanding of Hardware/ Software, Networking and VPNs. Ability to install and image IT kit.
- Principles of App development.
- Understanding EMIS and EMIS Community for Practices and Community Health Services, Cerner, Adastra and familiarity with Primary care and community care Patient Administrative systems.
- Understand the purpose of clinical templates and amend EMIS templates under clinical direction when required.
- Knowledge of system administrative procedures.
- Basic knowledge of project principles.
- Previously worked in similar position within the public sector.
- Experience of facilitation and training within the public sector.
- Ability to write clear and coherent reports and SOPS with minimal intervention.
- Solution oriented approach with the ability to provide alternative options using own initiative.
- Experience of scaling and commercialising IT solutions.
Analytical
Essential
- Problem solving skills.
- Ability to respond to sudden unexpected demands.
- Excellent time management skills with the ability to re-prioritise.
- Skills for manipulating information.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Communication
Essential
- Ability to communicate complex information to non- technical audiences developed interpersonal and oral/ written communication skills.
- Critical thinking skills ability to communicate with technical and non-technical audiences.
- Possess negotiating, networking, and persuasive skills.
- Ability to pick out trends within data and identify triggers.
- Ability to communicate with staff at all levels within the organisation.
Physical Skills
Essential
- Advanced keyboard skills, use of a range of software.
- Ability to lift IT equipment.
- Travel cross site.
Autonomy
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Experience
Essential
- Understanding of Hardware/ Software, Networking and VPNs. Ability to install and image IT kit.
- Principles of App development.
- Understanding EMIS and EMIS Community for Practices and Community Health Services, Cerner, Adastra and familiarity with Primary care and community care Patient Administrative systems.
- Understand the purpose of clinical templates and amend EMIS templates under clinical direction when required.
- Knowledge of system administrative procedures.
- Basic knowledge of project principles.
- Previously worked in similar position within the public sector.
- Experience of facilitation and training within the public sector.
- Ability to write clear and coherent reports and SOPS with minimal intervention.
- Solution oriented approach with the ability to provide alternative options using own initiative.
- Experience of scaling and commercialising IT solutions.
Analytical
Essential
- Problem solving skills.
- Ability to respond to sudden unexpected demands.
- Excellent time management skills with the ability to re-prioritise.
- Skills for manipulating information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
