Customer Care

Hello Fort Worth! 

In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the residents and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the 311 Fort Worth Contact Center and My Fort Worth (MyFW) Services. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.

Highlights

Ways to Connect & Request Services with The City of Fort Worth

 

Have you encountered issues with street conditions, trash pickup or any city service?

Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.

Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile request options or choose to contact the 311 Fort Worth Contact Center by phone, email or chat, Customer Care is here for you!

 

Online

Online Requests made Easy!

Scroll through the items or search for a topic, select the item, and follow the directions. It is that easy!

 

 
   

Mobile

Chat

Other

Contact

Social Media

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