This seminar will give you tactics to manage customer expectations in person and online while including an overview of current and future environments doing business in the COVID-19 world. Along with this, you will also learn tactics to effectively manage situations and case studies of Rhode Island businesses. Presented by Ann Marie van den Hurk, APR - Founder, Mind The Gap Cyber, LLC. where she brings twenty-five years of management experience having lead IT, operations, and communications departments.