This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/761185600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
As a IT Specialist, you will provide planning and execution of digital content modernization initiatives to improve the customer experience primarily of GSA.gov, but also other OSC and GSA web properties.
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency11/16/2023 to 11/30/2023
$98,496 - $158,432 per year
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
GS 13
No
Yes—Yes—as determined by the agency policy.
Occasional travel - Occasional travel may be required for meetings or training.
No
Permanent -
Full-time -
Competitive
13
No
No
Z-2024-0008
761185600
US Citizenship or National (Residents of American Samoa and Swains Island)
Location of Position: GSA, Office of the Strategic Communication. Selectees will be expected to report to a GSA Regional Office/Central Office location listed below. The location of this position will be determined upon selection.
Major Duties:
Works with subject matter and technical experts to develop and improve website content to support the customer journey and accomplish agency strategic goals, using various methods to research and analyze data and information to optimize the user experience. Develops data aggregation or data dashboard applications and implements systems for summarizing and communicating findings to senior management; including the use of web analytics for the search infrastructure may also involve analysis of search traffic, site index selection, site winnowing, search content and other webmetrics related to the search infrastructure. Recommends best practices, develops guidance and content standards, and methods for ensuring that quality standards are met and maintained, including developing and managing the process of submitting content for consideration, reviews and edits all content, and determines whether submitted content is in line with overarching strategy. Serves as an expert technical advisor and leads study teams for program activities, including training material creation, conducting virtual and in person training sessions, drafting and editing communications, and creating reports on effectiveness of training mechanism. Serves as a liaison to high-ranking program personnel within the agency to convey information regarding the content program activities, to clarify procedures; discuss proposed solutions, etc., including preparing and conducting briefings for higher level management, developing recommendations and action plans, and providing guidance and direction for implementation of recommendations.
If selected, you must meet the following conditions:
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $98,496.00 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below:
IT SPECIALIST COMPETENCY REQUIREMENTS:
SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is defined as experience in planning, designing, and improving website content to support the customer journey and accomplish an organization’s strategic goals, including using various methods to research and analyze data and information to optimize the user experience. Experience must include using web design tools, web coding and human centered design practices to produce web content that is easy to understand and use, build momentum for programs, and deliver a seamless customer journey across all stakeholder audiences.
This job does not have an education qualification requirement.
On a case-by-case basis, the following incentives may be approved:
· Recruitment incentive if you are new to the federal government
· Relocation incentive if you are a current federal employee
· Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
Ability to apply knowledge of current research and technology in the fields of web analytics, performance management, and usability metrics, including other interrelated areas such as business process improvement, benchmarking, and best practices techniques.
1a. Skill applying human centered design practices.
Skill using website content management systems, skills, and languages (including HTML, CSS, and JavaScript) and their interrelationships.
2a. Skill working with modern user research tools, including analytic tools for data analysis.
2b. Skill translating data into insight, strategy, and design direction.
Skill in applying web content management knowledge and emerging technologies to new digital communication developments and applications, and in support of business processes.
Skill in applying project and product management techniques, requirements, methods, procedures, and regulations to analyze, evaluate, and make recommendations on IT projects.
4a. Skill in applying written communication skills.
4b. Skill in applying oral communication skills.
Your answers to the questions will be used to place you in one of the following categories and standard score ranges:
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans' preference:
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/761185600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about