Case Aide 3

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Case Aide 3

Salary

$47,762.59 - $71,852.82 Annually

Location

(RCGC EAST) Saint Paul, MN

Job Type

Full Time

Job Number

0121-20/02-001

Department

60C54-CHS/Svcs/Intake/ChldSvcIntake2

Opening Date

02/20/2020

Closing Date

3/5/2020 4:30 PM Central

Basic Function

The current vacancy is in the Social Services Departments (Children and Family Services.) The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

To assist social work staff in the maintenance of social service cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining services, gathering information necessary for social workers to assist clients in obtaining services that will provide living arrangements appropriate to the clients level of functioning; assisting clients with financial matters and seeking any financial support they may be eligible for; advocating for client as needed; and to perform related duties as assigned. (This is the advanced specialist level in this classification series. It differs from Case Aide 2 primarily in that Case Aide 3's are responsible for making subjective judgments about the type and level of service appropriate for client needs.)

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Examples of Work Performed

  1. Collects information to assist social worker in assessing clients' needs by interviewing clients, family, and other parties; reviewing relevant background information, physical and psychological reports; and observing client interactions with children under protective services in order to determine service needs.
  2. Assist the social worker to develop and recommend individual service plans for clients based on the results of assessments to include recommendations for residential programs, day programs and other appropriate services.
  3. Attend individual habilitation plan meetings in which clients' annual goals, and services needed to help meet these goals are determined.
  4. Identify appropriate community services and the availability of financial assistance required to implement individual service plans, initiate service application on behalf of clients and assist clients in pursuing requested services or financial assistance.
  5. Serve in a capacity of leadworker to other staff in purchase of service programs by resolving specific or unusual problems related to case files, and responds to urgent situations on caseloads in the absence of assigned case worker.
  6. Determine the likelihood and degree to which persons may be in danger of physical and/or mental harm and involve the primary social worker in order to protect the client.
  7. Assist social workers in writing and updating social histories and case status reports for documentation of service provision for the department, court reviews and other service providers; records observations of client behavior in order to assist social workers in monitoring case status; may provide feedback to clients regarding parenting skills in cases involving child protection supervised visits.
  8. Schedule, transport or arrange for transportation of clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
  9. Consult with departmental staff, other County departments and community services professionals to assist the primary social worker provide appropriate and timely services to the client; may maintain a limited caseload under the direction of social work staff.
  10. Assist clients and their families with problems relating to placements, transfers, evictions and other matters bearing upon client needs.
  11. Receive referrals from Financial Assistance Services Department and assists clients with financial applications or apply on their behalf.
  12. Determine need for and issues bus cards as appropriate.
  13. Provide crisis intervention services including referrals to obtain emergency needs for housing, food, clothing or financial assistance.
  14. Schedule home and facility visits for clients who are unable to come to the office for interviews.
  15. Represent the unit or department on committee assignments for service provisions and recordkeeping methods.
  16. Maintain accurate case records and complete forms for documentation of eligibility, treatment cost reimbursement, service referrals, evaluation of client outcomes and general case management purposes.
 
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position's management approved work schedule is required.)
 
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 15, 16.
 

Minimum Qualifications

Education: High school graduate or equivalent.

Experience: Seven years of experience including three years as a Case Aide 1 or 2 or equivalent and four years of clerical experience.

Substitution: Bachelor's degree in a social or behavioral science may substitute for the experience requirement. OR applicants may substitute business school or college in another field for two years of the required clerical experience.  OR six months of satisfactory work in a Case Aide 1 or 2 or Financial Worker 1 or 2 capacity at Ramsey County may substitute for two years of the four years of clerical experience requirement.
 
Certification/Licensure:  None.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:
 

  • Training and Experience Rating = 100%

The examination for Case Aide 3 will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating.  The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely.  Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Case Aide 3. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 3 months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list. The names of all applicants who pass the examination with a score of 40 or higher will be forwarded to the department for further consider.

Veteran's Preference: This is a classified position requiring an open, competitive selection process.  Veteran's Preference points will be applied after a candidate passes the examination process.  Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

To print a paper application for this posting click Paper Application. You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.

For further information regarding this posting, please contact dorothy.jackson@ramseycounty.us or by phone at (651) 266-2720.

Ramsey County provides a wide range of employee benefits to support health and well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. For general information about Ramsey County's benefits packages, please visit our website at: https://www.ramseycounty.us/jobs/employee-benefits-and-policies.

01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Please select "yes" if you have read and understand.
  • Yes
  • No
02
Do you possess either a High School Diploma or a General Equivalency Diploma (GED)?
  • Yes
  • No
03
Do you have a valid driver's license?
  • Yes
  • No
04
Do you have seven years of experience INCLUDING a minimum of three years as a Case Aide or equivalent social service position and four years of clerical experience?
  • Yes
  • No
05
Describe where you gained the experience you refer to in question #4, including the name of the organization, your job title, a short description of your job duties, and dates of employment (mo/yr to mo/yr).

If you do not have clerical work experience type "N/A" in the space below.
06
Do you have a Bachelors' Degree in a social or behavioral science? PLEASE NOTE THAT YOUR DEGREE MUST BE COMPLETED BY THE CLOSING OF THIS POSTING.
  • Yes
  • No
07
Please list any degrees you have earned, including the name of the institution that granted the degree and the major. If you do not have a degree, type "N/A" in the space below.
08
Do you have six months of satisfactory work experience as a Case Aide 1 or 2 or Financial Worker 1 or 2 capacity at Ramsey County?
  • Yes
  • No
09
If you answered "Yes" to Question #8, please outline your Ramsey County Case Aide 1 or 2 and/or Financial Worker 1 or 2 experience. Please indicate the dates that you held the job title(s).
10
Which best describes the level of your clerical work experience? Experience should include typing, data entry, transcribing, photocopying, scheduling, filing, client and/or customer service, records maintenance and other general office services. Note: If you have worked part-time you should adjust the experience you are reporting accordingly. For example, if you worked 20 hours per week it would take two years to reach one year of full-time equivalent experience.
  • No experience in this area.
  • Less than one year of full-time clerical work experience.
  • One to two years of full-time clerical work experience.
  • Two to three years of full-time clerical work experience.
  • Three to four years of full-time clerical work experience.
  • Four to five years of full-time clerical work experience.
  • More than five years of full-time clerical work experience.
11
Provide information about where you gained the experience you refer to in the previous question, including the name of the organization, your job title, a short description of your job duties, and the number of years you worked in that position. DO NOT INDICATE "SEE RESUME." If you indicated no experience, type "N/A" in the space below.
12
The work performed by a Case Aide 3 requires daily interaction and problem solving with individuals from a variety of cultural and ethnic backgrounds. Which of the following best describes your experience interacting with clients from various ethnic and cultural groups?
  • I have had very limited contact with diverse populations.
  • I have had informal contact with people from many different cultures through everyday life.
  • Experience in a professional or para-professional position where one or more group(s) of a different culture, other than the majority, makes up less than fifty percent of the client population.
  • Experience in a professional or para-professional position where one or more group(s) of a different culture, other than the majority, makes up at least fifty percent of the client population.
13
Please briefly describe your most significant paid experience that you believe demonstrates your ability to interact with people from various cultural or ethnic backgrounds. DO NOT INDICATE "SEE RESUME." If you do not have experience in this area, please type "N/A" in this space.
14
Which best describes the level of your experience working with clients? Experience should include providing or assisting with social work/case management services, clerical support, administrative assistance in the human services field such as Child or Adult Protection, Foster Care, Adoption/Guardianship, Mental Health or Developmental Disabilities. Note: If you have worked part-time you should adjust the experience you are reporting accordingly. For example, if you worked 20 hours per week it would take two years to reach one year of full-time equivalent experience.
  • No experience in this area.
  • Less than one year full-time experience working with clients.
  • One to two years full-time experience working with clients.
  • Two to three years full-time experience working with clients.
  • Three to four years full-time experience working with clients.
  • Four to five years full-time experience working with clients.
  • More than five years full-time experience working with clients.
15
Provide information about where you gained the experience you refer to in the previous question, including the name of the organization, your job title, a short description of your job duties, and the number of years you worked in that position. DO NOT INDICATE "SEE RESUME." If you indicated no experience, type "N.A." in the space below.
16
Please select the option below that best reflects your experience using the state client billing and data Medicaid Management Information System (MMIS) or equivalent systems.
  • I have no experience using MMIS or equivalent systems.
  • I have experience using MMIS or equivalent systems, but not within the last 30 days.
  • I have experience within the last month using MMIS or equivalent systems. Use is less than daily, but at least two days per week.
  • I have experience within the last month using MMIS or equivalent systems on a daily basis.
17
Describe your experience using the state client billing and data collection Medicaid Management Information System (MMIS) or equivalent systems. Include in your response the name of the employer where you used MMIS or equivalent systems, your job title, and a description of the duties you performed using the software. If you do not have experience using MMIS or equivalent systems enter "N/A" in the space below.
18
Please select the option below that best reflects your experience working with the county case management and data collection Social Services Information System (SSIS) or equivalent systems.
  • I have no experience using SSIS or equivalent systems.
  • I have experience using SSIS or equivalent systems, but not within the last 30 days.
  • I have experience within the last month using SSIS or equivalent systems . Use is less than daily, but at least two days per week.
  • I have experience within the last month using SSIS or equivalent systems on a daily basis.
19
Describe your experience using the county case management and data collection Social Services Information System (SSIS) or equivalent systems. Include in your response the name of the employer where you used SSIS or equivalent systems, your job title, and a description of the duties you performed using the software. If you do not have experience using SSIS or equivalent systems enter "N/A" in the space below.
20
Please select the option below that best reflects your experience working with the state financial enrollment system MAXIS or equivalent systems.
  • I have no experience using MAXIS or equivalent systems.
  • I have experience using MAXIS or equivalent systems, but not within the last 30 days.
  • I have experience within the last month using MAXIS or equivalent systems. Use is less than daily, but at least two days per week.
  • I have experience within the last month using MAXIS or equivalent systems on a daily basis.
21
Describe your experience using the state financial enrollment system MAXIS or equivalent systems. Include in your response the name of the employer where you used MAXIS or equivalent systems, your job title, and a description of the duties you performed using the software. If you do not have experience using MAXIS or equivalent systems enter "N/A" in the space below.
22
Which best describes your skill level using Microsoft Word?
  • No significant experience using Microsoft Word.
  • I have experience creating documents; saving; printing; editing; setting tabs and indents; and using proofing tools to correct spelling and grammar.
  • I have all of the skills listed above PLUS creating and using templates; inserting text with a variety of business related computer programs; creating envelopes and labels; formatting with styles; and creating and formatting tables.
23
Which best describes your skill level using Microsoft Excel?
  • No significant experience using Microsoft Excel.
  • I have experience creating, modifying and printing worksheets; moving, copying and pasting data; saving; printing; editing; and using proofing tools to correct spelling and grammar.
  • I have all of the skills listed above PLUS working with basic formulas and functions; using relative and absolute cell references; and working with multiple worksheets.
24
Do you have or have you ever held any professional license?
  • Yes
  • No
25
If you answered "Yes" to the previous question, please list the type of license(s) and the state or jurisdiction in which the license is or was held; also indicate the status of your license(s). If you answered "No", type "N/A" in the space below.

Required Question

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