Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents
INTIME for Individual Taxpayers
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Payments, Billing, General Questions, Refunds, Liability Status
317-232-2240Please refer to this list of P.O. Boxes to route your mail to the correct team.
All DOR locations are open for in-person assistance. Masks are optional. However, masks may be required for all customers, regardless of vaccination status, in accordance with local regulations.
Appointments are highly recommended at district offices and the IGC for reduced wait times.
Check eligibility for Taxpayer Advocate Office assistance.
Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User Guide
INTIME for Business Tax Customers
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Please refer to this list of P.O. Boxes to route your mail to the correct team.
All DOR locations are open for in-person assistance.
Appointments are highly recommended at district offices and the IGC for reduced wait times.
Payments, Billing, General Questions, Refund & Liability Status
317-232-2240
Monday–Friday 8 a.m.–4:30 p.m. ET
Secure Messaging with DOR Customer Service: File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently
directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Please refer to this list of P.O. Boxes to route your mail to the correct team.
All DOR district offices are open for in-person assistance.
Appointments are highly recommended for reduced wait times.Payments, Billing, General Questions, Refund & Liability Status
317-232-0129
Monday–Friday 8 a.m.–4:30 p.m. ET
Taxpayer Advocate Office
317-232-4692
Monday–Friday 8 a.m.–4:30 p.m. ET
Check eligibility for Taxpayer Advocate Office assistance.
General Questions & Appeals
317-232-2100
Monday–Friday 8 a.m.–4:30 p.m. ET
Indiana Department of Revenue
Attn: Legal Division
100 N Senate Avenue MS 102
Indianapolis, IN 46204
Complete list of P.O. Boxes for Indiana Department of Revenue
Mailing Individual income tax returns
If you are including payment:
Indiana Department of Revenue
P.O. Box 7224
Indianapolis, IN 46207-7224
If you are requesting a refund:
Indiana Department of Revenue
P.O. Box 40
Indianapolis, IN 46206-0040
Mailing Individual income tax information only
Indiana Department of Revenue
Individual Income Tax
P.O. Box 40
Indianapolis, IN 46206-0040
All listed divisions and departments are available Monday – Friday 8 a.m.–4:30 p.m. ET
Letter of Good Standing | Reinstatements
317-232-5977
Worker’s Compensation
317-232-5977
Electronic Funds Transfer (EFT)
317-232-5500
Investigations
317-232-3376
Bankruptcy
317-232-2289
Warrants
317-232-2240
Employment Agency Licensing
317-232-5977
Specialty Taxes
Tobacco | Aviation | Alcohol | Gasoline | Etc
Please consult this listing.
Electronic Services Team
Indiana Department of Revenue
100 North Senate Avenue, IGC N286
Indianapolis, IN 46204-2253
Bulkfiler@dor.IN.gov
You can leave a request for a select inventory of tax forms at 317-615-2581.
Contact information for Motor Carrier Services
Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location option when making an appointment to open new IRP or IFTA accounts.
Walk-in service for other motor carrier transactions is available during normal business hours at:
Motor Carrier Services
7811 Milhouse Rd, Suite M,
Indianapolis, IN 46241
Motor carrier customers should not visit district offices or the Indiana Government Center location for service.