Contact Us
Have a question? Check out our FAQ before submitting an inquiry.
For E-ZPass account related questions or concerns, please submit an inquiry via the Contact Us form after logging into your account. The Contact Us form can be accessed by clicking on the three lines in the top left corner of the window. If you are having issues logging into your account, please choose Account Login Issue in the Category drop down below.
DISCLAIMER: Contact Us is best used for non-urgent matters only. If your matter is urgent, please visit a Customer Service Center located at one of our toll facilities and at select MDOT Motor Vehicle Administration locations, utilize our Chat function during regular business hours, or call 1-888-321-6824 to speak directly to a Customer Service Agent.
Customer Information Center
1-888-321-6824
Monday – Friday: 7am – 8pm
Saturday: 8am – 2pm
TTY/Hearing impaired
Dial 711
Customer Service Centers at MDTA Facilities
*All DriveEzMD Customer Service Centers (CSCs) at MDTA Facilities will be temporarily expanding hours of operation. Hours of operation on Thursday will now be from 8:30 a.m. until 6:30 p.m. The CSCs at MDTA Facilities will also add Saturday hours from 8:00 a.m. until 12 noon.
Baltimore Harbor Tunnel
1200 Frankfurst Avenue
Baltimore, MD 21226
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
Bay Bridge – William Preston Lane Jr. Memorial Bridge
850 Revell Highway
Annapolis, MD 21409
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
Fort McHenry Tunnel
3990 Leland Avenue
Baltimore, MD 21224
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
Governor Harry W. Nice/Senator Thomas “Mac” Middleton Bridge
9685 Orland Park Rd
Newburg MD 20664
Mailing Address:
P.O. Box 8
Newburg, MD 20602
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
John F. Kennedy Memorial Highway
1 Turnpike Dr.
Perryville, MD 21903
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:00 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
Customer Service Centers at Motor Vehicle Administration (MDOT MVA) Locations
All DriveEzMD Customer Service Centers (CSCs) at Motor Vehicle Administration (MVA) locations will be temporarily expanding hours of operation. Hours of operation on Thursday will now be from 8:30 a.m. until 6:30 p.m. The CSCs at MVA locations will also add Saturday hours from 8:00 a.m. until 12 noon.
Note: E-ZPass Customers visiting MVA locations are required to make an appointment and can do so by visiting the appointment scheduler.
MVA Annapolis Office
160 Harry S Truman Pkwy
Annapolis, MD 21401
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Bel Air Office
501 West MacPhail Road
Bel Air, MD 21014
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Beltsville Office
11760 Baltimore Avenue,
Beltsville, MD 20705
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Essex Office
1338A Eastern Blvd,
Baltimore, MD 21221
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Gaithersburg Office
15 Metropolitan Grove Rd. (off Clopper Road)
Gaithersburg, MD 20878
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Glen Burnie Office
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map
MVA Waldorf Office
St. Charles Business Park
11 Industrial Park Drive
Waldorf, MD 20602
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map