[Federal Register Volume 84, Number 238 (Wednesday, December 11, 2019)]
[Notices]
[Page 67732]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-26632]


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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE


Agency Information Collection Activities; Submission to the 
Office of Management and Budget for Review and Approval; Comment 
Request; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery; Proposed Information Collection; Comment 
Request

AGENCY: Corporation for National and Community Service.

ACTION: Notice.

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SUMMARY: The Corporation for National and Community Service (CNCS) has 
submitted a public information collection request (ICR) entitled 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery for review and approval in accordance with the 
Paperwork Reduction Act.

DATES: Written comments must be submitted to the individual and office 
listed in the ADDRESSES section by January 10, 2020.

ADDRESSES: Direct written comments and/or suggestions regarding the 
items contained in this Notice to the Attention: CNCS Desk Officer, 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, 725 17th Street NW, Washington, DC 20503 or by fax to (202) 
395-5806. Provide written comments within 30 days of Notice 
publication.

FOR FURTHER INFORMATION CONTACT: Copies of this ICR, with applicable 
supporting documentation, may be obtained by calling the Corporation 
for National and Community Service, Amy Borgstrom by email to 
[email protected].

SUPPLEMENTARY INFORMATION: The OMB is particularly interested in 
comments which:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of CNCS, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions;
     Propose ways to enhance the quality, utility, and clarity 
of the information to be collected; and
     Propose ways to minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology.

Comments

    A 60-day Notice requesting public comment was published in the 
Federal Register on Monday, September 30 at Vol. 84, Page Number 51524. 
This comment period ended November 29, 2019. No public comments were 
received from this Notice.
    Title of Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 3045-0137. Type of Review: Renewal.
    Respondents/Affected Public: Individuals, Households and 
Organizations.
    Total Estimated Number of Annual Responses: 15,000.
    Total Estimated Number of Annual Burden Hours: 2,500.
    Abstract: The proposed information collection activity provides a 
means to elicit qualitative customer and stakeholder feedback in an 
efficient, timely manner. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the agency's services will be unavailable.
    CNCS seeks to renew the current information collection. The 
information collection will be used in the same manner as the existing 
application. CNCS also seeks to continue using the current application 
until the revised application is approved by OMB. The current 
application is due to expire on November 30, 2020.

    Dated: December 5, 2019.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2019-26632 Filed 12-10-19; 8:45 am]
 BILLING CODE 6050-28-P