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Getting Started

Table of Contents


Signing Up for a New Account

Ready to sign-up for your new account? Complete the following steps

STEP 1

Go to https://access.in.gov.

Click on the Don’t have an Access Indiana account? link

The link is located under the Continue Button

Sign up - step 1

STEP 2

Enter your personal or business email address (If you are an IDOH Gateway user, you must use your IDOH Gateway email address to register.).

Click Send Verification Code to continue.

Do not use a temporary email address. This should be an email address you will always have access to.

Sign up - step 2

STEP 3

Open a new browser tab or window to check your email for a message with the subject of Access Indiana Email Verification.

Copy or write down the verification code.

Sign Up 3

STEP 4

Under Verification Code, paste or type the code.

Click Continue.

Sign up - step 4

STEP 5

Enter your password and confirm your entered password.

Click Continue to proceed to the next step.

Sign up - step 5

STEP 6

Enter your personal identifying information.

Click Create Account to proceed to the next step.

NOTE: After this step your account has been created and the proceeding steps are optional.

Sign up - step 6

(OPTIONAL) STEP 7

Chose whether or not to use Two-Step Verification.

If you choose to opt in, choose your phone number or Authenticator app radio button and click Continue to proceed to the next step.

OR

Select to No, thanks. radio button and click Continue to proceed to the next step.

Sign up - step 7a

(OPTIONAL) STEP 7B

Validate Two-Step Verification.

If you choose to opt in, choose your method of a second factor and proceed to verifying with the code provided. Once done, click Continue to proceed to the next step.

OR

Click Skip to proceed to the next step.

Sign up - step 7b

(OPTIONAL) STEP 8

Chose whether or not to use a Secondary Email.

If you choose to opt in, enter a secondary email (must be different than your primary email) and select the Yes, please! radio button and the Continue button to proceed to the next step.

OR

Click the No, thanks. radio button and the Continue button to proceed to the next step.

Sign up - step 8


Reset Your Access Indiana Password

If you are having trouble logging in and need to recover your password, complete the following steps.

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STEP 1

Enter your Access Indiana primary email address.

Click Continue.

reset step 1

STEP 2

Click Forgot Your Password link.

reset step 2

STEP 3

Open a new browser tab or window to check your email for a message with the subject of Access Indiana Password Reset.

Copy or write down the verification code.

Recover Password 3

STEP 4

Under Verification Code, paste or type the code.

Click Continue.

reset step 4

STEP 5

To reset your password, enter a new password then enter again to confirm.

Click Reset Password to complete the process.

reset step 5


Instructions for Adding an Authenticator to Your Access Indiana Account

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STEP 1

Navigate to the Access Indiana Account Security page after you have logged in.

auth step 1

STEP 2

Click the “Add Authenticator” button.

auth step 2

STEP 3

Enter your Access Indiana password and select your preferred Authenticator app you have on your phone (Microsoft Authenticator is being selected for this example).

auth step 3

STEP 4

Click the “Continue” button.

auth step 4

STEP 5

Scan the QR Code with your phone’s Authenticator app or enter the secret key into the Authenticator.

auth step 5

STEP 6

Enter the verification code sent to you Authenticator app on your phone and click the “Continue” Button.

auth step 6

STEP 7

After clicking the continue button you will land back on the Access Indiana Account Security page and see that the Authenticator is now enabled.

auth step 7

STEP 8

After signing out of Access Indiana and then signing back in the user will now see the ability to use their Authenticator to complete the login process. Select the “Authenticator radio button” and click the “Continue” button.

auth step 8

STEP 9

Enter the verification code you received on your Authenticator app and click the “Continue” button.

auth step 9

STEP 10

The user will be successfully sign in and land on the Access Indiana Dashboard.

auth step 10


How to Update Your Email Address in Access Indiana

Note: If you are switching your Recovery Email to be the Primary email address, you must first change the Recovery Email.

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STEP 1

Log in to your account, and in your Dashboard on your right, you can update your profile information including changing your email address.

Select Profile OR select Change Email Address and/or Change Recovery Email.

change step 1

STEP 2

Type in your password and enter your new email address.

change step 2

STEP 3

Enter your verification code and click continue. Success! Your new email address is shown on your profile page.

change step 3


Changing your Recovery Email

Note: If you want to change your recovery email, you have two options.

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OPTION 1

Go to Profile in the top-right of your screen and under Recovery Email Address click Change Recovery Email on the right.

recovery step 1

OPTION 2

OR on your Access Indiana Dashboard, click on Change Recovery Email.

recovery step 1b

STEP 2

Enter your current password and type in your new Recovery Email Address.

recovery step 2

STEP 3

Enter your verification code and click Continue.

recovery step 3