August 20-22 and 27-29, 2024
11:00 am - 5:00 pm Eastern Time
Early bird rate $1,500 through July 20 - General registration $1,600
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior/subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations, and communication will be covered.
Highly interactive, this course will use large and small group discussion, online discussion boards, role-plays reflecting a variety of workplace conflicts, and other exercises along with instructor-led presentations to prepare you for real-life workplace disputes and problem resolution.
Instructors: Experienced FMCS Mediators
Please note: This course will be conducted entirely online over 6 DAYS: (Tuesday, Wednesday, and Thursday) August 20-22 and 27-29, 2024 for two consecutive weeks.
Please contact the Institute in advance of the course with any questions about connectivity.
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