Understanding Your VA Patient Billing Statements 

Veterans will not be charged for interest or administrative charges until at least December 31 for medical care received since April 2020.

VA stopped mailing monthly patient billing statements in April. Veterans with an account balance will receive information-only letters in November with information on copayment charges and voluntary payment options. 

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What You Need to Know About the COVID-19 Vaccine

VA is working with the Centers for Disease Control and Prevention (CDC) to plan how to deliver a COVID-19 vaccine when one is available, all while prioritizing Veteran and employee safety. Your VA medical facility will update you when vaccines are available. 

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Participate in Ongoing COVID-19 Trials

As part of fight against the COVID-19 pandemic, VA is recruiting volunteers for COVID-19 clinical trials at select VA facilities across the country.

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VA Report Lists 71 Top Customer Experience Initiatives

Over the past five years, VA’s trust scores – as determined by VA’s Veteran customers – have increased by 24% – showing the positive impact an intentional commitment to, and investment in customer experience can have for those we serve.

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VA Releases Customer Experience Guide for Federal Agencies

The Customer Experience Cookbook is offered as an aid for any government organization or CX practitioners that have the desire to become more customer-centric by establishing a CX program.

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Free Customer Experience Training

Veterans and their families can boost their skill set with a free Operational Customer Experience Management training program and certificate offered by Medallia. Attend a November 19 webinar to sign up for the free self-paced online program. 

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Coast Guard Auxiliary for Camaraderie and Service

Looking for camaraderie and a chance to contribute? Volunteer with the Coast Guard Auxiliary! Auxiliary volunteers help the Coast Guard accomplish its missions. The Auxiliary has units in all 50 states, Puerto Rico, the Virgin Islands, American Samoa, and Guam.

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VA Podcast: Borne the Battle

Alongside Iraq War Veteran David Eckert, Vietnam War Blue Water Navy (BWN) John Burns educated BWN Veterans on how to file a claim to receive compensation.

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Pennsylvania Virtual Veterans Experience Action Center Assists 500+ Veterans with one-on-one assistance

These VA-hosted events offer one-stop VA and community support to include updating and adjudicating claims; enrolling in VA health care, and scheduling medical appointments; accessing housing and temporary financial assistance, and applying for State Veterans Benefits Assistance.

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VA Podcast: My Life, My Story #3: Simon's Work is his Hobby

Listen to Simon's story, whose work is his hobby. 

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