How to Submit a Case Assistance Request | Homeland Security
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How to Submit a Case Assistance Request

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). 

We are an independent office in the Department of Homeland Security (DHS) and are not part of USCIS.

 

Review the information on this page before you submit a case assistance request.

 

Last Updated: 01/23/2025
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