Clinical Health Care Investigator - DOH4710

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Clinical Health Care Investigator - DOH4710

Salary

$76,608.00 - $125,544.00 Annually

Location

Thurston County – Tumwater, WA

Job Type

Full Time - Permanent

Job Number

DOH4710

Department

Dept. of Health

Division

Washington Medical Commission (WMC)

Opening Date

12/23/2019

Closing Date

12/30/2019 11:59 PM Pacific

Description


Department of Health Logo and employees having fun at work.
 
The Opportunity
 
The Washington Medical Commission (WMC) conducts complex standard of care investigations of allopathic physicians and physician assistants in cases of alleged patient harm, practitioner impairment or other unprofessional conduct under the laws administered by the Medical Commission. This Clinical Health Care Investigator conducts highly complex clinical investigations and compliance audits of active medical practices for the Commission in order to ensure the standard of care has been met and practitioners are in compliance with disciplinary orders. 
 
This recruitment has been reposted to allow additional candidates to apply in order to fill a second position. 

About DOH and our Employer of Choice Initiatives

Washington State Department of Health (DOH) works with federal, state, tribal, and local partners to help people in Washington stay healthy and safe.  Our programs and services help prevent illness and injury, promote healthy places to live and work, provide education to help people make good health decisions and ensure our state is prepared for emergencies. To learn more about the agency, visit our website, DOH Infographic, and see what it's like to Work@Health!
 
DOH is a great place to work and has implemented several "Employer of Choice" initiatives, including:
 
  • We are committed to diversity and inclusion. DOH fosters an inclusive environment that encourages all employees to bring their authentic selves to work each day. We strive to hire, develop, and retain a competent and diverse workforce that is reflective of the customers we serve.
  • We have an engaging Wellness@Health program which offers programs that support healthy behaviors and work/life balance. Our program provides wellness education, access to healthy food, physical activity classes, stress relief, and many other resources to support a healthy you.
  • We support a healthy life/work balance by offering flexible/alternative work schedules, and mobile and telework options.  (Depending upon job duties.)
  •  We are making exciting steps towards modernizing our workplace by providing motivating and inspiring workspaces that promote creative thought, innovation, and collaboration among co-workers.
  • We have an Infant at Work Program that is based on the long-term health values of breastfeeding newborns and infant-parent bonding.  Eligible employees who are new mothers, fathers, or legal guardians can bring their infant (6 weeks to 6 months) when returning to work.  (Depending upon job duties and work location.)
 

Secretary Wiesman with an infant at work and the modern office space.

 
What will you be doing? – Duties include
 
  • Investigate complex clinical complaints.
  • Review the complaint and information contained in the file, and formulate an investigative plan to include a review of all pertinent medical records, peer review documents, and other pertinent patient information.
  • Generate written investigative reports to communicate findings that may highlight substandard care for further review and decision by the reviewing commission member.
  • Conduct complex technical practice reviews, standard of care audits and compliance practice reviews that require an understanding of the standard of care, medical terminology, pharmacology, medical billing, and health care procedures particular to the practice of physician and physician assistants, both in the clinic and hospital setting.
  • Track and log work activities using DOH and Commission databases to include timekeeping, complaint tracking, and spreadsheets formulated for Commission investigations.
  • Conduct and participate in multi-divisional and multi-agency investigations regarding varied health care-related issues involving physicians and physician assistants.
  • Provide clinical support for requests on information regarding the complaint and disciplinary process.
 
What we're looking for
 
The ideal candidate is a team player, defined as having a driving passion for the work, bringing humility to their job and people interactions, and understanding how their words and actions affect others.
 
Required Qualifications 
 
  • Must hold an active license or be eligible to receive a license in one of the following professions:  allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP).
  • Three (3) or more years of professional health care experience in a clinical setting as an allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP).
 
Note:  Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Desired Qualifications 
 
  • Five (5) or more years of professional health care experience in a clinical setting as an allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP).
  • Demonstrated experience managing a caseload, conducting and completing investigations on time using appropriate investigative processes and procedures.
  • Demonstrated experience using word-processing applications to input data into databases related to work activities.
  • Demonstrated experience communicating verbally and in writing with others.
 
Conditions of Employment/Working Conditions
 
     With or without an accommodation, I am willing and able to do the following:
 
  • Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  • Work at a tobacco-free campus and environment.
  • Perform work indoors in an open cubicle environment.
  • Work 8 hours 5 days a week.  A flex/alternative schedule may be considered upon request and supervisory approval.
  • Travel frequently for field investigations, commission meetings, training, provide back-up for the supervising investigator or Director of Investigations, and support the Commission as needed.  Occasional overnight travel statewide to perform field investigations is required.
  • Legally operate a state motor pool or privately owned vehicle or provide alternative transportation.
  • Routinely interact with Commission staff, complainants, witnesses, respondents, hospital and clinical staff, attorneys and the public.
  
This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
 
The Washington State Department of Health (DOH) is an equal opportunity employer.  DOH strives to create a working environment that is inclusive and respectful.  It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of our workforce.
 
If you have questions, need alternative formats or other assistance please contact Cher Williams at (360) 236-4545, cher.williams@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 7-1-1. Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages).
 
Application Process
 
Intrigued? We'd love to hear from you.  Click "Apply" to submit your detailed application profile along with the following:
 
  1. A letter of interest, describing how you meet the specific required and desired qualifications for this position
  2. A current resume.
  3. Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) a subordinate.
 
Do not attach transcripts or other documents that are not requested in the Application Process. These documents will not be forwarded to the hiring manager.
 

Supplemental Information


Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration. 
 
Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.
 
This recruitment may be used to fill other positions of the same job classification within the agency.

More than Just a Paycheck!
 
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

 
Read about our benefits:
 
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.

Insurance Benefits
 
Employees and families are covered by medical (including vision), dental and basic life insurance.  There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.  Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts.  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website.
 
Retirement and Deferred Compensation
 
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.
 
Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
 
Vacation (Annual Leave)
 
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165.
 
Holidays
 
Full-time employees are entitled to eleven* paid holidays:
 
HOLIDAY
DATE
 
New Year's Day
January 1
 
Martin Luther King, Jr's birthday
Third Monday in January
 
Presidents' Day
Third Monday in February
 
Memorial Day
Last Monday in May
 
Independence Day
July 4
 
Labor Day
First Monday in September
 
Veterans' Day
November 11
 
Thanksgiving Day
Fourth Thursday in November & Friday after
 
Christmas Day
December 25
 
Personal Holiday
Employee's selection each calendar year

*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information.
 
Social Security
 
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
 
Sick Leave
 
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130.
 
Please visit the State HR Website for more detailed information.

01
Where did you first hear about this employment opportunity?
  • a. DOH Employment Site/Job Alerts
  • b. DOH Employee
  • c. Friend or Acquaintance
  • d. Indeed
  • e. LinkedIn
  • f. Careers.wa.gov site
  • g. Job Fair – if selected, answer Question 2
  • h. Other – if selected, answer Question 2
02
If you selected "g" or "h" to Question 1: LIST where you first heard about this employment opportunity.
03
All responses and statements on this application and any other materials I have submitted to apply for this position are true and complete to the best of my knowledge; and I understand that the state may verify this information and any untruthful or misleading responses are cause for rejection of this application or dismissal of employment.
  • Yes
  • No
04
Are you legally authorized to work in the United States?
  • Yes
  • No
05
Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?
  • Yes
  • No
06
I confirm that the only documents attached to this application are my cover letter, resume and list of references (if not included in the application). Documents not requested in the Application Process will not be reviewed. Veterans, feel free to attach your REDACTED DD-214.
  • a. Yes, I confirm that the only documents I have attached to this application are my cover letter, resume and references. If I attached my DD-214, the social security number has been redacted.
  • b. No, I included attachments that are not requested in the Application Process.
07
I have read and I understand the Conditions of Employment/Working Conditions that are listed in the job posting and I am willing and able to accept these conditions if offered and accept the position.
  • Yes
  • No
08
I understand that prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  • Yes
  • No
09
SELECT ALL THAT APPLY: I have the license and/or eligible to receive a license and experience in the following:
  • a. I have an active license OR am eligible to receive a license in one (1) of the following professions: allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP).
  • b. Three (3) or more years of professional health care experience in a clinical setting as an allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP
  • c. NONE of the above.
10
If you selected "a" to Question 9: LICENSURE – LIST the health care professional license you hold, the License #, state issued, date issued, renewal date, and complete name that licensure was issued under (for verification purposes).
11
SELECT ALL THAT APPLY: I have experience in the following:
  • a. Five (5) or more years of professional health care experience in a clinical setting as an allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), or Advanced Registered Nurse Practitioner (ARNP).
  • b. Demonstrated experience managing a case load, conducting and completing investigations on time using appropriate investigative processes and procedures.
  • c. Demonstrated experience using word-processing applications to input data into databases related to work activities
  • d. Demonstrated experience communicating verbally and in writing with others.
  • e. NONE of the above.

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