Safe, secure and confidential—your information and privacy are protected.

Economical—it's the least expensive way to respond to the survey—saving taxpayers money.

Greener—it helps conserve paper.

User-friendly—offering you help screens and the ability to review your answers.

• The system will automatically generate a PIN. Please remember your PIN.
  
• The PIN will allow you to log back into the survey if the session times out or if you need to come back later. For security purposes, the session will time out, i.e. automatically log you out of the survey page, if left idle for more than 15 minutes.
• If you provided an answer to one of the security questions during your initial login, you can reset your PIN if lost or forgotten. Enter your User ID at https://respond.census.gov/acs, and select the "Click here if you do not know your PIN" link.
• If you are responding to the ACS online via respond.census.gov/acs you will find helpful instructions in most screens. To access this information, click the blue "(Help)" link following the question.

• Input the information from the address label (as shown to the right). If you don't have your materials, you can call 1-800-354-7271 to get your User ID.
  
• The system will automatically generate a PIN. Please remember your PIN.
• The PIN will allow you to log back into the survey if the session times out or if you need to come back later. For security purposes, the session will time out, i.e. automatically log you out of the survey page, if left idle for more than 15 minutes.
• If you provided an answer to one of the security questions during your initial login, you can reset your PIN if lost or forgotten. Enter your User ID at https://respond.census.gov/acsgq, and select the "Click here if you do not know your PIN" link.
• If you are responding to the ACS GQ online via respond.census.gov/acsgq you will find helpful instructions in most screens. To access this information, click the blue "(Help)" link following the question.

• If you provided an answer to one of the security questions during your initial login, you can reset your PIN. Enter your User ID at https://respond.census.gov/acs, and select the "Click here if you do not know your PIN" link.
• If you did not provide an answer to one of the security questions, please call 1-800-354-7271 to reset your PIN.

• After you reply online, you may receive a questionnaire in the mail. You do not need to mail it back if you have completed the online survey.
• If you prefer not to respond online, please fill out the questionnaire you will receive in the mail and send it back in the postage-paid envelope.
• If you have lost or forgotten your PIN, please fill out the questionnaire you will receive in the mail and send it back in the postage-paid envelope.

Responding online is NOT an option at this time for the following groups:

• People living in Puerto Rico
• People living in institutional group quarters