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Recalled Gyroor C3 e-bike
The e-bike’s battery pack can ignite, posing fire and burn hazards.
About 3,300
Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email at benson@gyroor.com, or online at https://gyroor.com/pages/recalls or www.gyroor.com and click on “Recalls” at the top of the page for more information.
Recall Details
This recall involves the battery packs installed on Gyroor C3 e-bikes. The model number of the battery installed in recalled e-bikes is 10S4P. The model number is printed on the label on the battery. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer’s foot and smoke inhalation.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The Stem Raiser can shift during use, causing the bicycle’s handlebar to shift unexpectantly, posing a fall hazard.
The bicycle headtube/downtube weld can become damaged and separate from the bicycle frame, posing fall and injury hazards.
The bicycle headtube/downtube weld can become damaged, and separate from the bicycle frame, posing fall and injury hazards.
The strap anchor can become dislodged from the helmet when sufficient force is applied, and therefore violates the CPSC federal safety regulation for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
The stems’ faceplate can crack and break, loosening the handlebars, and cause the rider to lose control, posing a risk of injury to the user in a crash.
The bicycles do not meet U.S. safety standards for bicycles, posing crash and injury hazards to children. The 10-inch, 12-inch, and 16-inch bicycles are equipped with hand brakes but no footbrakes. The 20-inch bicycles are not equipped with a chain guard and the pedals do not come with reflectors. Federal regulations require bicycles with seat heights that measure at or below 25 inches to be equipped with foot brakes and require a full coverage chain guard, intended to prevent entrapment of clothing or body parts.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
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