Frequently Asked Questions | Homeland Security
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Frequently Asked Questions

Learn more about the CIS Ombudsman’s processes and topics related to U.S. Citizenship and Immigration Services (USCIS).

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Otherwise, we have FAQs in these categories:

CIS Ombudsman Processes

By Topic

CIS Ombudsman Processes

About the CIS Ombudsman's Office

No. Our office is independent and not part of USCIS. We are part of Department of Homeland Security (DHS) headquarters and report directly to the deputy secretary of DHS.

Because we are not part of USCIS, we cannot approve or deny an immigration form or change a decision made by USCIS. We also cannot provide legal advice. Go to our How to Submit a Case Assistance Request page to learn what we can and cannot help with.

How to Request Case Assistance

Expedites, Appeals, and Requests from USCIS

How We Process Your Request

By Topic

Biometrics Appointments

Change of Address

Contacting USCIS

Employment Authorization Documents (EADs)

Employment-based Cases

File Transfer Issues

Filing with USCIS

Green Cards (Permanent Resident Cards)

Reporting Poor Treatment

Students

T, U, and VAWA Cases

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Last Updated: 02/11/2025
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