In December we shared an update outlining how we plan to implement changes to how we work across 2023.
Including:
- introducing a new regulatory approach for health and care providers, integrated care systems and local authorities
- establishing a new Regulatory Leadership team to shape our priorities and drive improvement
- changing how our operational teams are structured to better deliver our regulatory activity
- delivering a new and improved provider portal.
We're committed to developing changes to how we work and how we implement these changes in partnership with health and social care providers and professionals.
One of the ways we do this is through a provider implementation steering group that meets monthly.
But you don't need to attend this group to get involved and share your thoughts, you can also do this through our digital engagement platform CitizenLab.
Right now we'd like to hear your thoughts on our implementation approach and timeline.
Until we implement our new regulatory approach we will continue to regulate using our existing approach, including registering, monitoring and inspecting against our existing key questions and key lines of enquiry (KLOEs)
To help you get ready for our new regulatory approach being implemented later this year, we’ll use these bulletins to focus on a specific element of the approach. In the second of the series, we’ll focus on evidence categories.
In our new regulatory approach we're grouping the evidence we'll use to assess providers against our new quality statements under six evidence categories. Bringing together evidence this way will help bring structure and consistency to our assessments.
The six evidence categories are:
- People's experiences of health and care services
- Feedback from staff and leaders
- Feedback from partners
- Observation
- Processes
- Outcomes
In future bulletins we'll look at each of these categories in more detail, but you can read more about them right now on our website.
We won't necessarily use all evidence categories to assess against each quality statement.
How many evidence categories we need to consider for a particular quality statement and the sources of evidence we'll collect varies according to:
- the service type/ or model
- the level of assessment (service, provider, local authority or integrated care system)
- whether the assessment is for an existing service or at registration
We call the evidence categories required to assess each quality statement 'required evidence'. They will show the types of evidence we use to understand the quality of care being delivered against a quality statement.
 In the latest episode of CQC Connect, you can hear from CQC's Chris Day, Director of Engagement, Joyce Frederick, Director of Policy and Strategy, and Mark Sutton, Chief Digital Officer.
They discuss how CQC is realising its strategic ambitions by developing a new regulatory approach, taking on new powers at a system level and improving how we collect and use data.
You can find all our podcasts on most major platforms, and don't forget to subscribe for the latest episodes.
 In October and November 2022 we held two webinars exploring areas where we're changing the way we work.
The recordings of these webinars are now on YouTube to watch on demand.
Changes to our operational teams
Join Tyson Hepple, Executive Director of Operations in this webinar as he shares details of the changes we're making to our operational teams to enable our new ways of working, and what this means for providers and professionals who work in health and social care services, organisations that represent them, strategic partners and other stakeholders.
During the Q&A session you'll also hear from: Lorraine Tedeschini, Network Director, Midlands and Amy Jupp, Deputy Director, Operations Transition Programme
Regulatory leadership
Join Kate Terroni, Chief Inspector of Adult Social Care, Integrated Care and Interim Chief Operating Officer and Sean O’Kelly, Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services as they share details of our new regulatory leadership team, talk about the work they’ll do to drive our regulatory action and support improvement.
During the Q&A session you'll also hear from a number of our directors:
Chris Dzikiti, Director of Mental Health
Mary Cridge, Director of Adult Social Care
Scott Durairaj, Director of Integrated Care, Inequalities and Improvement
Victoria Vallance, Director of Secondary and Specialist Healthcare
This webinar is an opportunity for providers and professionals who work in health and social care services, organisations who represent them, strategic partners and other stakeholders, to hear about our new regulatory leadership team and what it means for them.
 There are ongoing opportunities to shape how CQC works on our digital engagement platform CitizenLab.
Sign up now to access these opportunities when they're available.
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