[Federal Register Volume 85, Number 10 (Wednesday, January 15, 2020)]
[Notices]
[Pages 2412-2413]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-00498]
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DEPARTMENT OF EDUCATION
[Docket No.: ED-2019-ICCD-0139]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Federal Student Aid User Experience Design Research Generic
Clearance
AGENCY: Federal Student Aid (FSA), Department of Education (ED).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is
proposing a new information collection.
DATES: Interested persons are invited to submit comments on or before
February 14, 2020.
ADDRESSES: To access and review all the documents related to the
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2019-ICCD-
0139. Comments submitted in response to this notice should be submitted
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal
mail, commercial delivery, or hand delivery. If the regulations.gov
site is not available to the public for any reason, ED will temporarily
accept comments at [email protected]. Please include the docket ID
number and the title of the information collection request when
requesting documents or submitting comments. Please note that comments
submitted by fax or email and those submitted after the comment period
will not be accepted. Written requests for information or comments
submitted by postal mail or delivery should be addressed to the
Director of the Strategic Collections and Clearance Governance and
Strategy Division, U.S. Department of Education, 400 Maryland Ave. SW,
LBJ, Room 6W-208D, Washington, DC 20202-4537.
FOR FURTHER INFORMATION CONTACT: For specific questions related to
collection activities, please contact Beth Grebeldinger, 202-377-4018.
SUPPLEMENTARY INFORMATION: The Department of Education (ED), in
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C.
3506(c)(2)(A)), provides the general public and Federal agencies with
an opportunity to comment on proposed, revised, and continuing
collections of information. This helps the Department assess the impact
of its information collection requirements and minimize the public's
reporting burden. It also helps the public understand the Department's
information collection requirements and provide the requested data in
the desired format. ED is soliciting comments on the proposed
information collection request (ICR) that is described below. The
Department of Education is especially interested in public comment
addressing the following issues: (1) Is this collection necessary to
the proper functions of the Department; (2) will this information be
processed and used in a timely manner; (3) is the estimate of burden
accurate; (4) how might the Department enhance the quality, utility,
and clarity of the information to be collected; and (5) how might the
Department minimize the burden of this collection on the respondents,
including through the use of information technology. Please note that
written comments received in response to this notice will be considered
public records.
Title of Collection: Federal Student Aid User Experience Design
Research Generic Clearance.
OMB Control Number: 1845--New.
[[Page 2413]]
Type of Review: A new information collection.
Respondents/Affected Public: Individuals or Households.
Total Estimated Number of Annual Responses: 262,400.
Total Estimated Number of Annual Burden Hours: 74,975.
Abstract: Federal Student Aid (FSA) seeks to obtain OMB approval of
a Fast Track Process (5-day) generic clearance to collect qualitative
feedback for the Next Generation Financial Services Environment (Next
Gen). FSA will collect, analyze, and interpret information gathered
through this generic clearance to identify strengths and weaknesses of
current service delivery and make improvements based on feedback. The
solicitation of feedback will target areas such as: consistency,
personalization, intuitiveness, accessibility, ease of use, proactive
communication, and efficiency. The collection of this information will
allow FSA to deliver clear, consistent information and readily
accessible self-service options at every stage of the student aid
lifecycle. The insights collected from our customers and stakeholders
will help ensure that users have a consistent, efficient, and
satisfying experience with FSA's programs.
Dated: January 10, 2020.
Kate Mullan,
PRA Coordinator, Strategic Collections and Clearance Governance and
Strategy Division Office of Chief Data Officer.
[FR Doc. 2020-00498 Filed 1-14-20; 8:45 am]
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