Emergency departments responding to COVID-19: Reduced demand, improved capacity by Care Quality Commission published on 2020-11-03T14:07:24Z As part of a our mini-series looking at emergency care through the lens of coronavirus, we talk about reduced demand and improved capacity. We talk about what the challenges have been; share learning and innovation; and hear from clinicians who have been on the front line. We have also worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: www.cqc.org.uk/publications/them…ine-patient-first Genre Healthcare