The impact of lockdown on mental health and dignity
New research uncovers the challenges faced by health and social care services in England and highlights the importance of feedback for improving care.
The research, carried out as part of our Because we all care campaign, found that nearly three quarters of carers said that lockdown restrictions have had an impact on the mental health of the person they care for. Over half of carers say that lockdown restrictions have had an impact on the dignity and independence of the person they care for.
Kate Terroni, Chief Inspector of Adult Social Care, says:
“This important new research from CQC underlines the stark challenges faced by people in health and social care.
“Yet our research also shows the power and value that giving feedback on care can have. Over half (55%) of those who have provided positive feedback felt better as a result, and 8 in 10 staff value feedback from people and their carers. We use feedback to inform our regulatory action, conducting 10,000 inspections since the pandemic began to ensure people are receiving high quality care.”
The Because we all care campaign aims to help services identify and address quality issues and support patients by encouraging people to share feedback on individual experiences of health and social care services in England. The campaign was launched by CQC and Healthwatch England in July 2020 and over 50,000 people so far have shared their ideas and experiences of how care can be made better.
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