Emergency departments responding to COVID-19: Flow by Care Quality Commission published on 2020-11-12T15:50:26Z As part of a our mini-series looking at emergency care through the lens of coronavirus, this episode focuses on flow. Featuring guest host Dr Katherine Henderson, President of the Royal College of Emergency Medicine, we talk about the challenges of the initial phase of the pandemic; share learning and innovation; and hear from clinicians who have been on the front line. Please note: This podcast was recorded ahead of the current UK lockdown and increased coronavirus pressures. Due to the ever-changing challenges associated with the pandemic, we have already seen crowding in emergency departments and cases of corridor care. The messages in the podcast remain relevant, and it is important that senior executives listen to these reflections on the early stages of the pandemic, take on board the learning and take a look at our Patient FIRST document - linked below. We worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: www.cqc.org.uk/publications/them…ine-patient-first Genre Learning