Use this form to request assistance with online account access or technical issues. We cannot reply to other questions sent.
You may use this form if you have questions about resetting your password, unlocking your account, changing your verification code delivery method, requesting a new Online Access Code, or if you are experiencing a technical issue on your USCIS online account.
Do not submit duplicate inquiries as this will cause delays in our response time. If you have any other questions, please visit the USCIS Contact Center.
If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. If you have not filed a case online, but you have a case receipt number that starts with "IOE", you can create an account and send questions through your inbox.
DHS Privacy Notice
AUTHORITIES: The information requested on this form is collected in accordance with the Immigration and Nationality Act, as amended.
PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document.
ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy.
DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.