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News from the Care Quality Commission: September 2022
This bulletin was sent at 29-09-2022 10:40 AM BST
The independent regulator of health and social care in England
Newsletter
Our monthly update for everyone interested in health and social care
Helping care systems deliver safe and effective urgent and emergency care
Members of CQC’s National Emergency Medicine Specialist Advisor Forum have developed PEOPLE FIRST, a new resource to help system leaders and organisations within care systems work together to provide safe and effective emergency care.
The tool was built using the findings from a workshop hosted by CQC. 250 representatives from adult social care, primary care, community healthcare, urgent care, and NHS hospital and ambulance trusts attended.
The National Emergency Medicine Specialist Advisor Forum helped host the workshop and develop the tool. The forum is a group of senior clinical leaders who provide specialist advice to CQC.
PEOPLE FIRST is designed to help individual services:
make the best use of resources
build capacity
ensure safety remains a priority.
PEOPLE FIRST builds on the existing Patient FIRST resource for clinicians working in emergency care.
Our Experts by Experience are people with personal experience of health and social care services.
Our Experts speak to people using services, their family and organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support the inspectors’ judgements on services and may be included in inspection reports. They may also help us develop new policies.
We are working with our partners at Choice Support to recruit more people with a learning disability and people with autism.
These are paid roles and all Experts are given training.
How data can be used to help protect people in mental health units
The Mental Health Units (Use of Force) Act introduced measures to reduce the use of force and enforced isolation in mental health units, and to ensure transparency.
Mental health units must now publish data about their use of force.
Debbie Ivanova, our director for people with a learning disability and autistic people, and Jemima Burnage, our interim director of mental health have written a blog outlining how this data can be used by patients and communities to help improve services.
Lucy Wilkinson, our head of equality, health inequalities and human rights, writes about how we are transforming the way we regulate and the new opportunities to tackle inequalities across health and social care.
This year's adult inpatient survey looks at the experiences of over people who stayed at least one night in hospital as an inpatient during 2021.
Most people reported positive interactions with doctors and nurses, as well as feeling that they were treated with dignity and respect, but results have declined compared to the previous year.
Less than half of the respondents said they ‘definitely’ knew what would happen next with their care after leaving hospital. The survey also saw a fall in the number patients who said they could always get help from staff when they needed it.