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Healthwatch Devon is the independent consumer champion for people using local health and social care services in Devon.
Our work covers all areas of health and adult social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more.
We listen to what local residents say about the healthcare services they use and make sure they are heard by the people in charge who have the power to improve services for you. The more people share their ideas, experiences and concerns about their NHS and social care, the more services can understand what works, what doesn’t and what people want from care in the future.
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Latest News
Union urges NHSE to avert possible GP industrial action
GP leaders have declared that they are officially ‘in dispute’ with NHS England (NHSE) due to the profession’s concerns about … Read more
CQC publishes community mental health survey 2023
This week the CQC published its annual survey on the experiences of people who use community mental health services. The survey received … Read more
What people living rurally have told Healthwatch about their healthcare
Rural areas can be desirable places to live. People living in rural areas reportedly experience higher levels of wellbeing and longer … Read more
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The Healthwatch network has done a fantastic job, in particular helping those who often struggle to be heard. This has influenced changes both big & small right across the country.
Reports
This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.
Patient Experiences of Pharmacy Services
Our report on Patient Experiences of Pharmacy Services, detailing a total of 141 experiences about Pharmacy Services across Devon, Plymouth and Torbay during the 18-month period. Issues raised by those surveyed include medication delays and supply problems that affect the prescription/repeat prescription service, patients not knowing when their medications are ready for collection, and phone calls going unanswered. We have shared the report and its findings with NHS stakeholders in Devon and made key recommendations for them.
In the Spring and Summer of 2023, independent consumer champion Healthwatch in Devon, Plymouth, and Torbay (HWDPT) were commissioned by NHS Devon to visit Emergency Departments (EDs) across Devon’s four Acute Hospital sites to speak to patients to better understand what informed and influenced their decision to attend ED. 511 people conversed with HWDPT during 34 visits at various times and days, which included daytime, evenings and weekends.