In Depth
Four Tips to Develop and Implement Co-Responder Programs
Many cities and towns rely on law enforcement as first responders to mental health calls; however, studies show that this reliance often has undesirable results and can lead to increased jail populations. Consequently, a growing number of law enforcement agencies (LEA) are looking for alternative and ways to “position their officers for success in these calls and to help ensure best outcomes for the people in need.”
 One-way LEAs are doing this is by developing co-responder programs and teams. Co-responder programs pair health care professionals with law enforcement officers. These pairings are Co-Responder Teams (CRTs) and they respond to mental health calls collaboratively.” “Jurisdictions…implementing CRTs have found that [the model has] reduced use of force, decreased arrests, decreased hospitalizations/ER visits, and reduced officer time on the scene.”
For jurisdictions that are interested in developing or implementing a CRT program, the Council of State Government’s Justice Center (CSGJC) has released a brief with four tips to make the program successful.
Tip One: Develop cross-system partnerships
Jurisdictions developing CRTs should build an interagency team with local health-care providers as well as invite support from community organizations and advocates.
Tip Two: Outline the program goals, policies, and procedures
 After the team is assembled, put the plan on paper. “Jointly develop written policies and procedures that are clear and comprehensive.” Making sure to outline the CRT’s vision and goals, individual agency commitments, team responsibilities, and communication policies.
Tip Three: Inventory your community’s services and needs
Layout what resources are currently available in the community—be creative. “Based on this inventory, establish under which situations or types of calls the CRT will be deployed, and determine what types of assessments, supports, and services the team will provide.”
Tip Four: Assess outcomes and performance to determine if any changes are needed
 Jurisdictions need to establish baseline metrics before implementing CRTs. Examples of data points include the “total number of crisis calls; outcomes of those contacts including arrest, diversion, and connection to care; frequency of use of force; the total number of repeat encounters to measure progress.” These metrics enable jurisdictions to see the impact the CRT is having and see where program tweaks are needed.
The CSGJC’s Law Enforcement-Mental Health Collaboration Support Center has more information and resources for jurisdictions looking to develop or enhance CRTs. The center offers training, resources, and specialized community support at no charge.
Read Full Brief
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