Court Operations Associate - Criminal/Traffic Division - Ramsey County

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Court Operations Associate - Criminal/Traffic Division - Ramsey County

Salary

$37,980.72 - $63,997.20 Annually

Location

Second Judicial District - St. Paul, MN

Job Type

Full Time

Job Number

07718-01066774

Department

Second Judicial District

Division

Ramsey County - Criminal - TVB

Opening Date

03/07/2022

Closing Date

3/20/2022 11:59 PM Central

Description

The Second Judicial District Criminal/Traffic Division is accepting applications for the position of Court Operations Associate in the Violations Bureau, 15 W. Kellogg Blvd, Room 130.  

Court Operations Associates work individually and in teams for a specific area of court case processing that requires dedication to providing customers with a professional, fair, impartial, and accessible court experience. This position provides a high volume of customer service in-person at the service counter and over the phone for all criminal cases, including parking and traffic. This position is highly detail oriented, requires a considerable amount of data entry, the application of sound, quick, independent judgment, and the ability to effectively communicate. Other tasks may be assigned as deemed appropriate.

Work requires the exercise of judgment in accordance with instructions, rules of court, state statutes, court and office policies, and procedures. Work is evaluated for accuracy, completeness, timeliness, and adherence to guidelines and requirements. Positions in this classification receive occasional assistance as new or unusual situations arise. Advice and assistance will normally be provided by a Court Operations Supervisor, a Court Operations Lead Worker and/or a Court Operations Specialist.

This position may be required to work in multiple locations. Work will be performed onsite and remotely, including the ability to be called in to work onsite with short notice. Access to reliable internet is required.

Interviews for this position will be conducted virtually via Zoom on March 29, 2022, through March 30, 2022.

Example of Duties

Job Responsibilities:  Examples listed below may not reflect all duties performed.

  • Perform the full scope of varied clerical court work involved in Minnesota Court Information System (MNCIS) case processing.
  • Perform financial activities, including receipting of payments, reconciling own cash drawer, and handling and reconciling monies.
  • Answer telephone calls and inquiries from the public regarding citations and/or cases in Ramsey District Court; provide assistance, information, and instructions to callers regarding fine amounts, fine payments, hearing officer appointments, court dates, and other court information.
  • Review reports and take necessary action in accordance with established procedures and/or court rules.
  • Notify appropriate agencies to clear defendant records and reinstate suspended driver’s licenses when appropriate.
  • Scan or attach documents and assign the appropriate document security.
  • Perform quality assurance checks on documents entered into the court record.
  • Accurately enter required permanent court record information such as case/citation events and activity on appropriate computer system.
  • Determine processing required and take necessary action in accordance with court rules or refers highly complex matters to a Court Operations Supervisor, Lead worker, and/or Specialist. 
  • Provide assistance to customers in-person, over the phone, by mail, and/or electronically quickly and courteously, in accordance with data privacy regulations and the most current rules/policies.
  • Communicate effectively with co-workers, court case parties, court staff, attorneys, judicial officers, and the public.
  • Attend and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures.
  • Utilizes applicable technology and office equipment to perform and complete work assignments.
  • Other duties as assigned.

Typical Qualifications

Minimum Qualifications: 
Any combination of education, training, and work experience which indicates possession of the knowledge, skills, and abilities listed below will be considered.

  • Graduation from approved high school or equivalent.
  • At least one year of experience processing financial transactions, specifically handling cash and credit card transactions.
  • Demonstrated accuracy processing financial transactions.
  • At least one year previous experience providing excellent customer service in challenging situations.
  • Demonstrated ability to handle multiple tasks while meeting a high customer service demand and a high level of accuracy.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to learn computer programs and technology.
  • Must be able to work at multiple locations and be able to travel between multiple locations within same day.
  • Access to reliable internet connection is required to perform work remotely as assigned.
Knowledge, Skills and Abilities:
  • Knowledge of court procedures, policies, laws, and legal terminology;
  • Knowledge of modern office practices and procedures;
  • Knowledge of customer service practices;
  • Effective customer service and interpersonal skills, with the ability to maintain a calm professional demeanor, diffuse difficult customer service interactions, and work respectfully with people from diverse backgrounds.
  • Ability to communicate effectively, both verbally and in writing, as well as understand and follow verbal and written instruction;
  • Ability and willingness to remain flexible and adapt to ever-changing priorities, procedures, and job assignments;
  • Ability to handle confidential and sensitive information;
  • Ability to establish and maintain effective working relationships with co-workers, customers, judicial officers, justice partners and others;
  • Ability to learn, adapt, and utilize new technology;
  • Ability to take direction and maintain a professional and positive attitude through challenging circumstances;
  • Ability to work under pressure in a high -volume, fast-paced work environment while assuring timeliness and accuracy;
  • Ability to exercise independent judgment, organizational, and decision making skills;
  • Ability to work independently and as part of a team to achieve desired results and commitments;
  • Ability to work onsite and remotely;
Preferred Qualifications:
  • Ability to communicate and work respectfully with people from diverse backgrounds.
  • Six months to two years of experience as a court clerk, in a court system, in the legal field, and/or processing financial transactions, specifically handling cash transactions with the public.
Successful candidate will be required to pass a criminal background check.

Supplemental Information

The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and
characteristics.

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.

Instructions to Apply:
Apply for this position online.

Rate of Pay:
The typical hiring range for this position is $21.00-$22.00 per hour based on qualifications and experience.

This position is being posted for bidding, internal and external application simultaneously.

The deadline for bidding/internal application on this position, per article 14 of the collective bargaining agreement between the Minnesota Judicial Branch and AFSCME, is Monday, March 14, 2022, at 11:59 p.m. Permanent, non-probationary employees shall be eligible to bid on any vacancy in the Bargaining Unit for which they are qualified as determined by the Employer. In accordance with the AFSCME labor agreement, a successful bidder shall serve a probationary period.

Employee must be in good standing to bid/apply for this position.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary between the three branches of government. If you are considering a transfer to another branch of state government, you are highly encouraged to explore these differences. Please contact Human Resources for the department where you are currently located and the Human Resources Department for the posted position.

Employment offers may be rescinded if the required criminal background check identifies job related convictions.

Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 2ndDistrictHR@courts.state.mn.us.  

The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

The Minnesota Judicial Branch cares about and invests in you as an employee.  Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing.  We also offer many opportunities for your continued career growth through development opportunities, supporting your long-term success at the branch.

We are proud to offer these benefits to compensate our employees for the excellent work they do for the cause of justice in Minnesota.

Our wide-ranging benefits package includes the following components:

Health & Wellness

Medical Insurance 

  • The employee-paid premium for the Minnesota Advantage Health Plan is only $38.50/month for a full-time employee with single coverage, or $262.66 for family coverage
  • Employees can choose from three different carriers: Blue Cross/Blue Shield Minnesota, Health Partners, or Preferred One
  • The rate summaries and the schedule of benefits for the Advantage Health Plan are on the State Employee Group Insurance Program (SEGIP) site
  • Omada helps employees manage weight loss and reduce risk factors for type 2 diabetes, and Advantage Value for Diabetes, a benefit that reduces out-of-pocket costs for diabetes-related medical treatment
  • Employees may also choose a high-deductible consumer driven health plan
  • Pharmacy benefits provided by CVS Caremark
Dental Insurance Vision Insurance 
  • The employee-paid premium for this plan is only $5.76/month for a full-time employee with single coverage, or $16.54 for family coverag
  • Additional information on vision insurance can be found on the State Employee Group Insurance Program (SEGIP) site
Pre-Tax Spending Accounts 
  • Contributions to pre-tax accounts are taken from your paycheck before taxes are deducted, and since you pay less in taxes, your net income may be increased.
  • Use pre-tax benefits to pay eligible medical and dental expenses, eligible dependent day care expenses, and transit expenses including parking and bus passes.  Other benefits may vary by location.
Basic and Supplemental Life Insurance
  • Accidental Death & Dismemberment (AD&D)
  • Short Term Disability
  • Long Term Disability
Paid Sick Leave 
  • Eligible full-time employees accrue sick leave at four hours per two-week pay period
  • Sick leave may be used for purposes such as medical and dental appointments, maternity leave, illness or injury for certain family members
Retirement Benefits

Pension
  • The Judicial Branch contributes to your Retirement Plan
  • Upon retirement, you'll receive a monthly benefit for life, with potential post-retirement increases
  • Your monthly benefit will be calculated based on factors such as length of service, high-five average salary, age at retirement, and survivor benefit selected
Voluntary Deferred Compensation Plan
  • Retirement saving plan in addition to your pension plan
Health Care Saving Plan
  • Post-employment health care saving plan that can be used to pay for medical expenses
Work & Life Balance

Paid holidays
  • 10 paid holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day
  • Additional floating holidays may also be offered
Paid vacation leave
  • In addition to paid sick leave, employees accrue generous paid time off that increases with years of service.
Paid Parental Leave
  • Eligible employees may receive up to six weeks of paid time off following the birth or placement of a child.
Employee Assistance Program
  • Our no-cost employee assistance program provides health coaching, worksite wellness initiatives, financial planning assistance, and several free counseling sessions for personal or professional use for employees and their families.
Additional Benefits

Public Service Loan Forgiveness Professional Development
  • Participation in conferences, cohort developmental programs, and other educational offerings
  • Tuition reimbursement program
Eligibility for benefits is determined by employment status (i.e. full-time, part-time, intermittent, or temporary) as well as other job details (e.g. bargaining unit, supervisory status, etc.). Please ask Human Resources or the hiring contact about benefits at any time during the application process.
 

01
Are you currently employed in a permanent position covered by the Labor Agreement between the Minnesota Judicial Branch and the Minnesota AFSCME Councils 5 and 65 representing employees in the Second, Third, Fourth, Fifth, Sixth, Ninth, and Tenth Districts?
  • Yes
  • No
02
Do you have experience working in the legal environment; including court (examples but not limited to law firm, law enforcement, corrections etc.)? If so, how many years of experience?
  • None
  • Less than 6 months
  • At least 6 months, but less than 1 year
  • At least 1 year, but less than 3 years
  • Over 3 years
03
How many years of customer service experience have you provided? Please include service within and outside of the court system.
  • None
  • Less than 6 months
  • At least 6 months, but less than 1 year
  • At least 1 year, but less than 3 years
  • Over 3 years
04
What responsibilities have your previous positions included? (select all that apply)
  • High Volume, face-to-face customer service
  • High volume, telephone customer service
  • Dealing with individuals in crisis
  • Dealing with individuals who are angry/difficult
  • Working with elected officials
  • Following court rules/statutes in job duties
  • Working with people from diverse populations
  • Working together as a team
05
Do you have experience working or volunteering with people in a culturally diverse environment?
  • Yes
  • No
06
How many years of financial experience do you have?
  • None
  • Less than 1 year
  • At least 1 year, but less than 3 years
  • Over 3 years
07
Which word best describes your ability to learn new technologies?
  • Beginner: Little knowledge of basic computer functions
  • Intermediate: Comfortable with technology in general; working knowledge; willing to learn more
  • Proficient: The "Go-To" person for problem solving
  • Advanced: Masterful and can teach others
08
Have you been trained in and used the Minnesota Court Information System (MNCIS)?
  • No
  • Read only
  • Data entry/update (limited experience)
  • Data entry/update (moderate experience)
  • Data entry/update (advanced)
09
Are you willing to work at multiple locations?
  • Yes
  • No
10
Do you have access to a reliable internet connection?
  • Yes
  • No

Required Question

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St Paul, Minnesota, 55155
Phone
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http://www.mncourts.gov/
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