[Federal Register Volume 84, Number 214 (Tuesday, November 5, 2019)]
[Notices]
[Pages 59674-59675]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24076]
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DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency
Agency Information Collection Activities: Information Collection
Renewal; Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork
and respondent burden, invites the general public and other Federal
agencies to take this opportunity to comment on a continuing
information collection as required by the Paperwork Reduction Act of
1995 (PRA).
In accordance with the requirements of the PRA, the OCC may not
conduct or sponsor, and the respondent is not required to respond to,
an information collection unless it displays a currently valid Office
of Management and Budget (OMB) control number.
The OCC is soliciting comment concerning the renewal of its
information collection titled, ``Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery.''
DATES: Comments must be submitted on or before January 6, 2020.
ADDRESSES: Commenters are encouraged to submit comments by email, if
possible. You may submit comments by any of the following methods:
Email: [email protected].
Mail: Chief Counsel's Office, Attention: Comment
Processing, 1557-0248, Office of the Comptroller of the Currency, 400
7th Street SW, Suite 3E-218, Washington, DC 20219.
Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
Fax: (571) 465-4326.
Instructions: You must include ``OCC'' as the agency name and
``1557-0248'' in your comment. In general, the OCC will publish
comments on www.reginfo.gov without change, including any business or
personal information provided, such as name and address information,
email addresses, or phone numbers. Comments received, including
attachments and other supporting materials, are part of the public
record and subject to public disclosure. Do not include any information
in your comment or supporting materials that you consider confidential
or inappropriate for public disclosure.
You may review comments and other related materials that pertain to
this information collection beginning on the date of publication of the
second notice for this collection \1\ by any of the following methods:
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\1\ Following the close of this notice's 60-day comment period,
the OCC will publish a second notice with a 30-day comment period.
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Viewing Comments Electronically: Go to www.reginfo.gov.
Click on the ``Information Collection Review'' tab. Underneath the
``Currently under Review'' section heading, from the drop-down menu
select ``Department of Treasury'' and then click ``submit.'' This
information collection can be located by searching by OMB control
number ``1557-0248'' or ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.'' Upon finding the
appropriate information collection, click on the related ``ICR
Reference Number.'' On the next screen, select ``View Supporting
Statement and Other Documents'' and then click on the link to any
comment listed at the bottom of the screen.
For assistance in navigating www.reginfo.gov, please
contact the Regulatory Information Service Center at (202) 482-7340.
Viewing Comments Personally: You may personally inspect
comments at the OCC, 400 7th Street SW, Washington, DC. For security
reasons, the OCC requires that visitors make an appointment to inspect
comments. You may do so by calling (202) 649-6700 or, for persons who
are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival,
visitors will be required to present valid government-issued photo
identification and submit to security screening in order to inspect
comments.
FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance
Officer, (202) 649-5490 or, for persons who are deaf or hearing
impaired, TTY, (202) 649-5597, Chief Counsel's Office, Office of the
Comptroller of the Currency, 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.),
Federal agencies must obtain approval from OMB for each collection of
information that they conduct or sponsor. The term ``collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of title 44 requires Federal agencies to publish
a 60-day notice in
[[Page 59675]]
the Federal Register concerning each proposed collection of
information, including each proposed extension of an existing
collection of information, before submitting the collection to OMB for
approval. To comply with this requirement, the OCC is publishing this
notice of the renewal of the following information collection:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control No.: 1557-0248.
Type of Review: Regular.
Affected Public: Businesses or individuals.
Frequency of Response: On occasion.
Burden Estimate:
Number of Respondents: 7,025.
Total Annual Burden: 2,850.
Description: This generic information collection request (ICR)
provides a means to solicit qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the Federal
government's commitment to improving service delivery. Qualitative
feedback is information that provides useful insights on perceptions
and opinions but does not include statistical survey or quantitative
results that can be attributed to the surveyed population. This
qualitative feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations; provides an early warning
of issues with service; and/or focuses attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. It also enables ongoing,
collaborative, and actionable communications between the OCC and its
customers and stakeholders, while also utilizing feedback to improve
program management.
The OCC's solicitations for feedback target areas such as
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues related to
service delivery. The OCC uses the responses to inform and plan efforts
to improve or maintain the quality of service offered to the public. If
the OCC does not collect this information, it will not have access to
vital feedback from customers and stakeholders.
Under this generic ICR, the OCC will submit a specific information
collection for approval only if the collection meets the following
conditions:
It is voluntary;
It imposes a low burden on respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and a low cost on both respondents and the
Federal government;
It is non-controversial and does not raise issues of
concern to other Federal agencies;
It is targeted to solicit opinions from respondents who
have experience with the program or will have experience with the
program in the near future;
It includes personally identifiable information (PII) only
to the extent necessary, and the OCC does not retain the PII; \2\
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\2\ The OCC may retain PII only in limited circumstances and, if
it does so, the OCC must comply with applicable requirements,
restrictions, and prohibitions of the Privacy Act of 1974 and other
privacy and confidentiality laws that govern the collection,
retention, use, and/or disclosure of such PII.
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It gathers information intended to be used internally only
for general service improvement and program management purposes and not
intended for release outside of the OCC;
It does not gather information to be used for the purpose
of substantially informing influential policy decisions;
It gathers information that will yield qualitative
information and will not be designed or expected to yield statistically
reliable results or used to reach general conclusions about the
surveyed population; and
Feedback collected provides useful information, but it
does not yield data that can be attributed to the overall population.
If these conditions are not met, the OCC will submit an information
collection request to OMB for approval through the normal PRA process.
The OCC will not use this type of generic clearance for the
collection of qualitative feedback for any quantitative information
collection.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature.
Comments: Comments submitted in response to this notice will be
summarized and included in the request for OMB approval. All comments
will become a matter of public record. Comments are invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the OCC, including whether the
information has practical utility;
(b) The accuracy of the OCC's estimate of the burden of the
information collection;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) Ways to minimize the burden of the collection on respondents,
including through the use of automated collection techniques or other
forms of information technology; and
(e) Estimates of capital or start-up costs and costs of operation,
maintenance, and/or purchase of services expended to provide
information.
Dated: October 30, 2019.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2019-24076 Filed 11-4-19; 8:45 am]
BILLING CODE 4810-33-P